People Adviser

AIA Hong Kong and Macau; Auckland; Hybrid; NZD 70,000 - 100,000; Full time

Job summary

AIA is seeking a People Adviser in Auckland to provide practical guidance on people policies, processes and employment relations. You will be the trusted first point of contact for employees and leaders, supporting continuous improvement in employee experience.

You will also coach leaders through sensitive conversations, manage Workday cases, and help ensure compliant, values-led outcomes across the People & Culture team.

Qualifications

• HR or people advisory support experience.
• Knowledge of employment relations and NZ employment law.
• Strong relationship-building and communication skills.
• Proactive problem-solving and continuous improvement mindset.
• Experience with HR systems such as Workday.
• HR qualification or related discipline preferred.

Responsibilities

• Provide practical guidance on people policies, processes and employee lifecycle activities.
• Build strong relationships across the business and support leaders through complex conversations.
• Coach leaders through sensitive conversations and advise on employment relations matters.
• Contribute to continuous improvement initiatives that enhance employee experience and operational excellence.
• Identify risks, trends and improvement opportunities in people practices.
• Manage Workday cases and transactions accurately and efficiently.

Skills

HR advisory

Employment relations

Relationship building

Communication skills

Problem solving

Education

HR qualification

Tools

Workday

Job description

Your Role with Us

As a People Adviser, you will play a central role in creating a positive and consistent people experience across AIA. Acting as a trusted first point of contact for employees and leaders, you will provide practical guidance on people policies, processes and employment relations matters while helping ensure fair, compliant and values-led outcomes. Working within the People & Culture team, you will build strong relationships across the business, support leaders through complex people conversations, and contribute to continuous improvement initiatives that enhance employee experience, operational excellence and organisational effectiveness.

Your Impact

• Provide trusted advice to employees and leaders, enabling confident and informed people decisions.
• Lead employment relations matters across performance, conduct and attendance, delivering fair and compliant outcomes.
• Manage Workday cases and transactions accurately and efficiently, ensuring a seamless employee experience.
• Coach leaders through sensitive conversations, building capability and confidence in managing people matters.
• Identify risks, trends and improvement opportunities, escalating complex issues and strengthening people practices.
• Maintain high-quality knowledge resources, reporting and process documentation that support operational excellence.

Your Capabilities

• You have experience providing HR or people advisory support, including guidance on people policies, processes and employee lifecycle activities.
• You bring practical knowledge of employment relations and New Zealand employment legislation, with the ability to apply sound judgement in sensitive situations.
• You have strong relationship-building and communication skills that help you work effectively with employees, leaders and People & Culture colleagues.
• You bring a proactive approach to problem solving, continuous improvement and delivering high-quality service outcomes.
• You may also have experience using HR systems such as Workday and supporting data reporting, audits or people metrics.
• It is great if you have a qualification in Human Resources or a related discipline and an interest in growing your employment relations expertise.

Life at AIA

At AIA, we know your career with us is just beginning, and we're committed to helping you make it extraordinary. In return for your energy and ambition, you'll gain access to hand-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you'll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve. At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you're excited about this role but don't meet every requirement, we still encourage you to apply. And if there's anything we can do to support you during the recruitment process, please contact us at [e-mail].