New Business Representative

AIA Hong Kong and Macau; Devonport-Takapuna; On-site; NZD 45,000 - 65,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a New Business Representative to help customers start their journey by processing new business applications with accuracy and care. You will engage with customers, advisers, and internal stakeholders to deliver a seamless experience, while developing knowledge of insurance products and underwriting processes.

You will contribute to customer outcomes, operational excellence, and the company's mission to help people live Healthier, Longer, Better Lives.

Qualifications

• Experience delivering excellent customer service in a professional setting.
• Strong attention to detail and accuracy in processing
• Ability to prioritise tasks and manage own workload
• Collaborative attitude with stakeholders and advisers
• Comfort with using technology and learning new systems

Responsibilities

• Process new business applications accurately and efficiently.
• Deliver professional service across customer and stakeholder interactions.
• Apply underwriting terms and business standards consistently.
• Identify customer needs and provide tailored support.
• Build relationships with advisers and customers to improve service delivery.
• Champion digital tools and continuous improvement initiatives.

Skills

Customer service

Attention to detail

Time management

Collaboration

Tech literacy

Job description

Your Role with Us

As a New Business Representative, you play an important role in helping customers begin their journey with AIA by ensuring new business applications are processed accurately, efficiently, and with exceptional care. Working within the New Business team, you build trusted relationships with customers, advisers, and internal stakeholders while delivering a seamless experience across every interaction. This is an opportunity to develop your knowledge of insurance products, underwriting processes, and digital tools while contributing to a high-performing, customer-focused environment. Your work directly supports great customer outcomes, operational excellence, and AIA’s purpose of helping people live Healthier, Longer, Better Lives.

Your Impact

• Process new business applications and policy increases accurately and efficiently, supporting timely customer outcomes
• Deliver responsive, professional service across customer and stakeholder interactions, creating positive experiences and building trust
• Apply underwriting terms and business standards consistently to maintain quality, accuracy, and compliance
• Identify customer needs and provide tailored support that strengthens customer satisfaction, retention, and growth opportunities
• Build collaborative relationships with advisers, customers, and colleagues to enhance service delivery and resolve queries effectively
• Champion digital tools and continuous improvement initiatives that increase efficiency and support operational excellence

Your Capabilities

• You bring experience delivering excellent customer service, ideally within a customer contact, administrative, or financial services environment
• You have strong attention to detail and enjoy working with processes that require accuracy, quality, and compliance
• You have the ability to manage priorities effectively and take ownership of tasks to deliver outcomes within agreed timeframes
• You bring a collaborative approach and build positive relationships with a wide range of customers and stakeholders
• You have confidence using technology and learning new systems to support efficient and customer-focused ways of working
• It is great if you have knowledge of insurance, underwriting, or financial services products and processes, although support and development will be available as you grow in the role

Your Life at AIA

In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement.

Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

DEIB

DEIB Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse.

Recruitment Agencies

Our Talent team does not require any recruitment agency support.