Payments Officer

ACC; New Zealand; On-site; NZD 54,000 - 67,000; Full time

Benefits offered by this job

Flexible working

9% superannuation

Job summary

ACC in Wellington is recruiting Payments Officers for full-time roles with a set start date of 14 September 2026. The position is based at our Wellington office, working Monday to Friday from 8am to 6pm and totaling 40 hours per week.

You will be responsible for accurate, timely processing of claim and treatment payments, delivering high-quality customer service, and navigating multiple digital systems with keen attention to detail in a fast-paced environment.

Qualifications

• Experience with payments and invoicing is not essential, but it will be an advantage.
• Strong customer service and communication skills.
• Ability to navigate multiple systems with high accuracy.

Responsibilities

• Determine validity of payments and eligibility for entitlements.
• Process payments for providers in a timely manner.
• Resolve enquiries via phone or email.
• Enter and update invoices in our system.
• Collaborate across teams to ensure accurate processing.

Skills

Customer service

Communication skills

Attention to detail

Tech-savvy

Prioritisation

Job description

• Permanent roles based in Wellington
• Work Monday to Friday, between the hours of 8am – 6pm
• Build your career in Payments with ACC

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

We are recruiting for Payments Officers with a set start date of Monday 14 September 2026. This is a full-time role (40 hours a week), working Monday to Friday between the hours of 8am and 6pm.

We have multiple positions available that can be based at our Wellington office.

As a Payments Officeryou will be responsible for accurate, timely and efficient processing of claim and treatment related payment transactions. At the centre of it all, you will demonstrate high-quality customer service and have a collaborative working style.

A large part of this role is working across a high volume of transactions and working through multiple systems that requires a good attention for detail and a natural ability to navigate digital systems and tools.

If you are a bit of a whizz on the keyboard with an eagle eye for detail this could be your next role.
Some of the day-to-day activities in this role include:

• Determine validity of payments/eligibility for entitlements
• Working in accordance with ACC legislation, policy and contractual agreements to ensure timely payment and/or resolution.
• Authorising and processing payments for our providers in a timely manner
• Resolution of enquires (either over the phone or email)
• Entering and updating invoices into our system

About you | Mōu

We’re looking for people to join our Service Delivery teams around the regions so we can continue to meet the demands of the growth in claims volumes, support change interventions underway and execute on initiatives in the Rehabilitation Performance Improvement Programme (RPIP).

We’re looking for people who demonstrate:

• Great customer service
• Effective communication skills
• Ability to work well with people within ACC, our clients and external providers.
• Exceptional attention to detail and can maintain high accuracy with a high workload.
• Are confident using technology and quick to learn new systems.
• Enjoy working in a fast-paced environment and can prioritise workload to meet deadlines.
• Experience with payments and invoicing is not essential, but it will be an advantage.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
  

The appointing salary for this role will be $60,486 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.