Payments Assessor

Accident Compensation Corporation; Auckland; Ibrido; NZD 56.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

9% superannuation

Comprehensive benefits package

Flexible working where possible

Descrizione del lavoro

Accident Compensation Corporation in New Zealand is hiring a Payments Assessor Level 1 to support clients through their rehabilitation by ensuring correct compensation is paid accurately and on time. You’ll work in a high-volume environment with comprehensive training and ongoing coaching to build your expertise.

Applicants will discuss payment decisions with clients, including sensitive conversations about overpayments.

Competenze

• Strong judgement and decision-making skills to analyse information and make well-reasoned decisions.
• Customer-focused approach with rapport-building by phone.
• Ability to explain complex information clearly to diverse audiences.
• Resilience and adaptability in a fast-paced environment.
• Strong attention to detail and ability to manage competing priorities.
• Proficiency with multiple digital systems and learning new technology quickly.
• You must hold NZ work rights at the time of application.

Mansioni

• Support clients recovering from injury by ensuring they receive the right compensation, accurately and on time.
• Grow skills with opportunities to take on increasingly complex payments tasks.
• Discuss payment decisions with clients, including occasional conversations about overpayments.

Conoscenze

Judgement and decision-making

Customer-focused

Explain complex information

Resilience and adaptability

Attention to detail

Digital systems literacy

New Zealand work rights

Strumenti

Multiple systems

Descrizione del lavoro

• New year, new career? Start with ACC on 18 January 2027
• Enable our clients to focus on their rehabilitation rather than their finances
• Join a supportive team with full training, ongoing coaching and opportunities to grow

About us |Mō mātou

ACC exists to support people -we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

As a Payments Assessor Level 1, you’ll play an important role in supporting clients recovering from injury by ensuring they receive the right compensation, accurately and on time. By taking care of the financial side of recovery, you’ll help enable clients to focus on getting their lives back on track.

In this rewarding role, you’ll have ongoing opportunities to grow your skills and build your expertise across a range of payments activities. As your confidence and capability develop, you’ll have the chance to take on increasingly complex work and broaden your knowledge.

Part of the role involves speaking with clients about payment decisions, including occasional conversations regarding overpayments. While we’ll provide training and ongoing support from experienced leaders, it’s important that you’re comfortable having sensitive conversations and explaining complex information.

There is a set start date of 18 January 2027, and applicants must be available to commence full-time from this date. We are recruiting for multiple roles based in Newmarket, Hamilton, Timaru and Dunedin.

The appointing salary for this role is $61,766. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

Previous experience in a high-volume processing environment would be an advantage, but prior payments experience is not essential. We provide comprehensive training and are looking for people who can assess information carefully, make sound decisions, communicate confidently, and thrive in a fast-paced environment.

You will bring:

• Strong judgement and decision-making skills, with the ability to analyse information and make well-reasoned decisions.
• A customer-focused approach, including confidence building rapport by phone and taking ownership of customer enquiries and issues.
• The ability to explain complex information clearly and confidently to a range of audiences.
• Resilience and adaptability, with the ability to remain composed when priorities change and challenging situations arise.
• Strong attention to detail and the ability to manage competing priorities while maintaining accuracy.
• Confidence working in a fast-paced environment where work volumes and priorities can shift throughout the day.
• Strong digital skills, including the ability to navigate multiple systems and learn new technology quickly.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

Applications will close at 11.59pm on Sunday 8 November 2026.