Patient Financial Services Specialist

Memorial Healthcare System; Dunedin; On-site; NZD 52,000 - 72,000; Full time

Job summary

Memorial Healthcare System in Dunedin is seeking a Patient Financial Services Representative to greet patients, verify information, and collect payments. You will prepare deposits, provide estimates, and ensure insurance details are correct.

The role emphasizes exceptional customer service and accurate data collection in a hospital/medical office setting. No previous experience is required, though 1 year in hospital, medical office, or customer service is preferred.

Qualifications

• High School Diploma or Equivalent required.
• No experience required; 1 year in hospital/medical office or customer service preferred.
• Excellent communication and customer service skills essential.

Responsibilities

• Greet patients and guarantors as first point of contact and gather demographics, financial and insurance info.
• Provide patient estimates, balance daily deposits, and collect out-of-pocket obligations.
• Verify insurance benefits and determine correct filing order for services.
• Deliver exceptional customer service and address questions and concerns promptly.
• Schedule walk-in appointments and obtain pre-certifications/authorizations.

Skills

Customer Service

Attention to detail

Communication

Organization

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Dunedin is seeking a Patient Financial Services Representative to greet patients, verify information, and collect payments. You will prepare deposits, provide estimates, and ensure insurance details are correct.

The role emphasizes exceptional customer service and accurate data collection in a hospital/medical office setting. No previous experience is required, though 1 year in hospital, medical office, or customer service is preferred.