Patient F&B Meal Operations Assistant@ Queensway ~

PERSOL; Otago; On-site; NZD 42,000 - 54,000; Full time

Job summary

Persol in Otago, New Zealand, is seeking a detail-oriented operations support specialist to assist with administrative, operational and customer service tasks within the hospital kitchen environment.

You will manage diet control administration, handle calls, generate meal summaries, support the kitchen team, and help ensure accurate meal loading and stock control. Relevant food-safety certification and IT skills are preferred.

Qualifications

• NITEC or Diploma in Food Science/Nutrition preferred.
• WSQ Food Safety Level 1 certificate required or preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Manage diet control administration and patient meal-related matters.
• Handle telephone calls, enquiries and feedback and relay messages to relevant departments.
• Collate and update meal data for kitchen production summaries.
• Generate daily meal summaries from the meal ordering system and distribute to kitchen sections.
• Create patient meal chits from the ordering system for kitchen use.
• Assist kitchen team during meal assembly and ensure accurate loading of meals.
• Requisition and manage office supplies within the department.
• Receive, issue and perform stock takes of assigned items under guidelines.
• Organise and transport goods from stores to departments as required.
• Conduct patient meal satisfaction surveys to support service improvements.

Skills

Communication skills

IT literacy

MS Office

Phone etiquette

Education

NITEC/Diploma in Food Science or Food Nutrition

Tools

WSQ Food Safety Level 1

Job description

About the role

The position holder is responsible for supporting various aspects of the operations. This position requires a blend of administrative, operational, and customer service skills to ensure smooth functioning of the department.

Key responsibilities

• Manage diet control administration and patient meal-related matters
• Handle telephone calls, enquiries and feedback. Record and convey messages, follow up and respond as appropriate with relevant departments.
• Collate and update relevant meal data required by the kitchen for production summaries
• Generate daily meal summaries via the electronic meal ordering system and distribute to respective kitchen sections for preparation, cooking, dishing, and tray assembly
• Generate patients' meal chits from the electronic meal ordering system and hand over to the kitchen for meal assembly
• Assist the kitchen team during meal assembly and plating, ensuring all meals are loaded accurately
• Requisition, control, and maintain efficient utilisation of office supplies within the department
• Receive, issue, and perform stock takes of assigned items. Ensure all stock is stored correctly and in accordance with established guidelines.
• Organise and deliver goods from the stores to the relevant departments as required
• Conduct and collate patient meal satisfaction surveys to gather actionable feedback, supporting continuous improvement in food quality and service delivery.

About you

• A minimum NITEC or Diploma in Food Science, Food Nutrition, or a related discipline is preferred
• Candidates with relevant working experience in a similar field will also be considered
• Possess a valid WSQ Food Safety Course Level 1 certificate, demonstrating foundational knowledge in food hygiene and safety standards
• Possess good communication, interpersonal and phone etiquette skills
• Demonstrate strong IT literacy with proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Able to work both independently and collaboratively as part of a team, adapting effectively to a dynamic work environment
• Able to perform manual handling tasks, including lifting and carrying of heavy items as required

We regret to inform that only shortlisted candidates will be notified.