Patient Experience Coordinator - Medical Clinic

Aotearoa New Zealand Association of Social Workers; Hamilton; On-site; NZD 42,000 - 54,000; Full time

Job summary

Victoria Clinic and Tu Tonu Hauora in Central Hamilton are seeking a Medical Receptionist to deliver excellent customer service in a busy practice. You will greet patients, manage requests and funder communications, and support the team across day, evening and weekend shifts.

The role requires eligibility to work in New Zealand, a can-do attitude, attention to detail, and the ability to multi-task under pressure.

Qualifications

• Be eligible to work in New Zealand.
• Understand Te Tiriti o Waitangi and apply its principles.
• Be open, friendly and warm to put patients at ease.
• Must multi-task and work effectively under pressure.
• Able to learn new systems and ask questions when needed.
• Two years' experience in Medical Reception or busy customer service environment preferred.
• Roster includes day, evening and weekend shifts.
• Training in first two weeks before weekend roster.

Responsibilities

• Provide excellent customer service to patients and funders in a busy environment.
• Greet patients, manage requests and patient data accurately.
• Support clinic team across mixed-day rosters and shifts.
• Handle communications and data entry with attention to detail.

Skills

Customer service

Attention to detail

Multitasking

Work under pressure

Learn new systems

Professionalism

Tools

Medtech Evolution

Job description

Victoria Clinic and Tu Tonu Hauora in Central Hamilton are seeking a Medical Receptionist to deliver excellent customer service in a busy practice. You will greet patients, manage requests and funder communications, and support the team across day, evening and weekend shifts.

The role requires eligibility to work in New Zealand, a can-do attitude, attention to detail, and the ability to multi-task under pressure.