Patient Administration Coordinator

New Zealand Government Joba; Auckland; On-site; NZD 69,000 - 84,000; Full time

Benefits offered by this job

Mentorship

Professional development

Career progression

Staff benefits

Job summary

New Zealand Government Joba seeks Patient Administration Coordinators to join the PAS Team. You will support outpatient clinic receptions, process referrals, and book initial and follow-up appointments across Auckland City Hospital, Starship Hospital and Greenlane Clinical Centre. This permanent, full-time role offers mentorship, in-house training, and clear career progression, with collaboration from clinicians and a multi-disciplinary team.

Qualifications

• Must be resilient and adaptable to support smooth service delivery.
• Fast learner capable of multitasking with strong time management.
• Excellent verbal and written communication skills.
• Strong computer skills with the ability to learn new applications quickly.

Responsibilities

• Engage with patients/parents to organise specialist procedures in the Surgical Booking area.
• Collaborate with clinicians, nurses and services to ensure efficient running of theatres.
• Contribute to best administrative practices within the PAS family.

Skills

Resiliency

Adaptability

Multitasking

Time management

Communication

Computer skills

Job description

Permanent, full-time role

Monday - Friday

Close to transport links

Development opportunities available

Te whiwhinga mahi | The Opportunity:

We are looking for Patient Administration Coordinators to join our PAS Team.

We are looking for an admin superstar, to join our existing Patient Administration Coordinators, at the Patient Service Centre; based across Auckland City Hospital, Starship hospital and Greenlane clinical centre.

Challenging but rewarding, PAS (Patient Administration Services) is a department like no other. It is service-orientated (we're here for our patients!) with no two days being the same.

You'll be working with a close-knit administrative group and alongside a large multi-disciplinary team of clinicians, nurses, business managers and clinical directors.

We work across three site locations; Auckland Hospital, Starship Hospital and Greenlane Clinical Centre.

Click here to view the position description

Nga Pūkenga Motuhake | Important Skills

• Resiliency, adaptability and flexibility to ensure the smooth running of the service
• Fast learner, great at multitasking, with excellent time management skills
• Excellent communication, both verbal and written
• Strong computer skills with an ease of learning new apps

Ko wai mātou | Our Organisation

We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Childrens Hospital, located in central Auckland. We are part ofTe Whatu Ora Health New Zealand, the overarching organisation for New Zealands national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and nationallevels. We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

Our Patient Service Centre (PSC) unit provides support to the clinical department by managing their outpatient clinic receptions, processing referrals and making initial and follow-up appointments for our patients. We are a large team and we collectively make about 850,000 outpatient appointments and over 300,000 surgical bookings per year.

In this role, you will be working in Surgical Booking:

• High level of engagement with our patients/parents to organise their specialist procedures
• Collaborate with clinicians, nurses and Services to ensure efficient the running of theatres
• Work within the PAS family to train together towards best administrative practices for patients

He aha ngā painga o tēnei mahi mōu | Whyyou willenjoy working here:

• Salary of $76,705 per annum (pro rata) based on experience
• In-house mentorship and on-going training
• Free professional development opportunities
• Career progression within the organisation
• We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland.
• For more information on what we offer,please click here.