Passenger Service Agent

Swissport International AG; Auckland; On-site; NZD 25,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Career advancement opportunities

Annual and personal leave accrual

Ongoing training and support

Job summary

Swissport is hiring Passenger Service Agents to deliver friendly, safe, and efficient passenger experiences from check-in to boarding. You will represent Swissport across airport operations, handling tickets, boarding passes, luggage checks, and information services.

Flexible hours align with airline schedules, including mornings, nights, and weekends. We seek individuals with strong English, customer service skills, and a professional appearance who can work well in a team and adapt to a

Qualifications

• Fluent in English required with strong communication skills.
• Excellent interpersonal and teamwork abilities.
• Willingness to learn and advance within the company.
• Calm under pressure with professional demeanor.
• Good grooming and presentation standards.

Responsibilities

• Assist passengers during check-in, boarding and disembarkation.
• Verify tickets, issue boarding passes and check luggage.
• Provide accurate flight information and updates.
• Resolve passenger issues promptly and professionally.
• Support passengers with special needs and wheelchair assistance.
• Ensure compliance with security procedures and protocols.
• Coordinate with airport staff to maintain smooth operations.
• Maintain records of customer interactions and transactions.

Skills

Fluent English

Interpersonal skills

Team player

Strong work ethic

Presentable appearance

Customer service

Tools

Software literacy

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.

Your activities

• Assist passengers during check-in, boarding and disembarkation.
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
• Resolve passenger complaints and issues efficiently and professionally.
• Offer support and answer questions regarding flight schedules, fares, routes and policies.
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
• Assist with luggage drop offs through the check-in process.
• Ensure compliance with security procedures and protocols, including screening passengers and luggage.
• Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
• Provide assistance and support during emergencies, including medical incidents and flight diversions.
• Maintain accurate records and documentation for all transactions and customer interactions.
• Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

• Committed to delivering exceptional and safe service.
• Strong interpersonal skills and a team player.
• Demonstrates a strong work ethic and a desire for learning and advancement.
• Maintains composure under pressure and presents themselves with confidence.
• Upholds excellent presentation and grooming standards.
• Exhibits organisational and effective time management skills.
• Physically capable of handling passenger baggage and operating wheelchairs when required.
• Fluent in English (Additional Languages welcomed)
• Confidence in using software and technology – Intermediate skills required.
• NZ/Resident with unlimited work rights.
• Possession of a valid NZ's drivers licence and reliable transportation.
• Must be 18 years of age or older.

What we offer

• On-site employee parking available.
• Uniforms provided.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive & payment training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of New Zealand or Australia, or those who have the right to work in Australia or New Zealand may apply.