Ramp Team Lead

MENZIES AVIATION (NZ) LTD; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Job summary

MENZIES AVIATION (NZ) LTD in Queenstown is seeking a permanent full-time Ramp Services Team Lead to supervise ramp operations, ensuring safety, efficiency and airline-standard compliance. You will lead a dedicated team handling baggage, cleaning and ramp tasks while supporting daily airport operations.

The role requires a current full driver's license, 2+ years in ramp/ground ops, strong leadership and communication skills, and the ability to work shifts including nights and weekends in a

Qualifications

• A current valid Driver’s License (Full License is a Must).
• 2+ years in ramp or ground operations.
• Knowledge of aviation safety regulations and airline protocols.
• Ability to work under pressure in a time sensitive airport environment.
• Flexibility to work shifts, including nights, weekends and holidays.

Responsibilities

• Lead and manage daily ramp operations, ensuring efficiency and safety
• Monitor on-time performance (OTP) and reduce turnaround delays
• Enforce aviation safety and compliance regulations
• Train and mentor ramp agents, fostering a positive team environment
• Coordinate with airline clients to ensure exceptional service delivery

Skills

Leadership

Communication

Organisational skills

Job description

About Us:

PlaneBiz 2015 Limited, partly owned by Menzies Aviation, operates across Christchurch, Wellington, Queenstown, Hamilton and Dunedin, providing essential services to a wide range of international and domestic airlines. As part of Menzies Aviation, a global leader in customer, ramp, and cargo handling services, we are proud to be the friendly face that ensures millions of passengers enjoy safe and seamless journeys. Our presence spans over 250 stations across 65+ countries, with more than 30,000 employees worldwide, managing over 500 airlines and handling 2.5 million tonnes of cargo annually.

We are currently looking for a permanent full-time Ramp Services Team Lead for our Queenstown operation. This role is a fantastic opportunity for career progression with lots of variety through-out the day.

About the role

As a Ramp Services Team Lead, you will play a key role in supervising and coordinating ramp operations, ensuring compliance with airline standards, safety regulations and operational excellence. You will lead a dedicated team, ensuring smooth execution of baggage handling, aircraft cleaning and ramp services while supporting daily operations.

Responsibilities include:

Lead and manage daily ramp operations, ensuring efficiency and safety

Monitor on-time performance (OTP) and reduce turnaround delays

Enforce aviation safety and compliance regulations

Train and mentor ramp agents, fostering a positive team environment

Coordinate with airline clients to ensure exceptional service delivery

Skills and experience

A current valid Driver’s License (Full License is a Must).

2+ years in ramp or ground operations

Strong leadership, communication and organisational skills

Knowledge of aviation safety regulations and airline protocols

Ability to work under pressure in a time sensitive airport environment

Flexibility to work shifts, including nights, weekends and holidays

You will have excellent communication skills, teamed with a high level of drive and motivation, you will manage the team in providing efficient, professional services to our clients.

What's in it for you?

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in. A unique, fast-paced environment, bustling with people, it’s a world, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

In order to be considered you must have the ability to obtain an Airport Security Card, Police Check and pass a medical, including a Drug & Alcohol Screen.

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Due to high volumes, we are not engaging with recruitment agencies for this role.

People. Passion. Pride. These are what have driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 340 locations in more than 65 countries, and a global team of 65,000 highly trained people.

But at the heart of our business is our people.

Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.

Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.

People. Passion. Pride. These are what have driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 340 locations in more than 65 countries, and a global team of 65,000 highly trained people.

But at the heart of our business is our people.

Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.

Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.