Aircraft Service Agent - Queenstown

Air New Zealand; Otago; On-site; NZD 27,000 - 55,000; Part time

Job summary

Air New Zealand seeks a permanent, part-time Aircraft Service Agent to join our team at Queenstown Airport. You’ll work both indoors and outdoors, handling baggage and cleaning aircraft interiors, with exposure to ATR and jet holds in a physically demanding role.

Roster is rotating across 05:30–22:00, 7 days a week. Applicants must have NZ work eligibility and a valid NZ driver licence, with a strong safety mindset and customer-service focus.

Qualifications

• Entitled to live and work permanently in New Zealand at time of applying
• Minimum Restricted New Zealand Driver Licence at time of applying
• Experience in physically demanding, safety-conscious environment
• Hard-working and motivated to deliver excellent service in a safe and timely manner
• Resilient with strong time management and adaptability

Responsibilities

• Handle baggage and aircraft interior cleaning.
• Work both indoors and outdoors around aircraft and machinery.
• Be comfortable in tight spaces on ATR aircraft and in jet holds.
• Be physically fit for a demanding environment.
• Rostered on rotating shifts, 40–80 hours per fortnight.
• Flexible to work across days and times (including weekends, evenings, holidays).

Job description

Air New Zealand is currently looking for a permanent, part-time Aircraft Service Agent to join our team at Queenstown Airport.

What will I be doing?

Playing a key role in the operation at Queenstown Airport, you'll be working both indoors and outdoors, up close alongside a variety of aircraft and machinery. Your duties will include baggage handling and aircraft interior cleaning.

You will need to be comfortable working in tight spaces on smaller ATR aircraft and within jet aircraft holds. This is a physically demanding role, so being fit and comfortable working in a physical environment is essential.

Role requirements

• Entitled to live and work permanently in New Zealand at the time of applying (NZ Citizen, NZ Permanent Resident, or Australian Citizen)
• Minimum Restricted New Zealand Driver Licence at the time of applying
• Experience working in a physically demanding, safety-conscious environment
• Hard-working and motivated to deliver excellent service to our customers in a safe and timely manner
• Resilient, with strong time management skills and the ability to adapt to changing deadlines and priorities

This part-time role sees you working between 40 and 80 hours per fortnight. You will be rostered on rotating shifts based on business needs and the flight schedule.

We operate every day between 05:30 and 22:00, including weekends, evenings, and public holidays. You will need to be flexible to work across these days and times.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset - because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."