Aviation Passenger Service Agent — Flexible Hours

Swissport; Auckland; On-site; NZD 25,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Career advancement opportunities

Annual and personal leave accrual

Ongoing training and support

Job summary

Swissport is hiring Passenger Service Agents to deliver friendly, safe, and efficient passenger experiences from check-in to boarding. You will represent Swissport across airport operations, handling tickets, boarding passes, luggage checks, and information services.

Flexible hours align with airline schedules, including mornings, nights, and weekends. We seek individuals with strong English, customer service skills, and a professional appearance who can work well in a team and adapt to a

Qualifications

• Fluent in English required with strong communication skills.
• Excellent interpersonal and teamwork abilities.
• Willingness to learn and advance within the company.
• Calm under pressure with professional demeanor.
• Good grooming and presentation standards.

Responsibilities

• Assist passengers during check-in, boarding and disembarkation.
• Verify tickets, issue boarding passes and check luggage.
• Provide accurate flight information and updates.
• Resolve passenger issues promptly and professionally.
• Support passengers with special needs and wheelchair assistance.
• Ensure compliance with security procedures and protocols.
• Coordinate with airport staff to maintain smooth operations.
• Maintain records of customer interactions and transactions.

Skills

Fluent English

Interpersonal skills

Team player

Strong work ethic

Presentable appearance

Customer service

Tools

Software literacy

Job description

Swissport is hiring Passenger Service Agents to deliver friendly, safe, and efficient passenger experiences from check-in to boarding. You will represent Swissport across airport operations, handling tickets, boarding passes, luggage checks, and information services.

Flexible hours align with airline schedules, including mornings, nights, and weekends. We seek individuals with strong English, customer service skills, and a professional appearance who can work well in a team and adapt to a