Part-Time Guest Experience Agent | Front Desk

EVT Group; Wellington; On-site; NZD 28,000 - 33,000; Part time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets + cinema discounts

Seasonal perks at Thredbo

Rapid career growth across EVT

Paid parental leave

Community & volunteering opportunities

Job summary

EVT Group’s Rydges Wellington hotel is seeking a friendly Guest Service Agent (Part-Time) to deliver outstanding front desk service from arrival to departure. You’ll connect with guests, process reservations, and uphold the hotel’s high standards in a fast-paced environment.

Join a celebrated hospitality network with Daymaker culture and perks from Day One, including dining and stays discounts, cinema perks, and rapid career growth across EVT’s hotels and experiences.

Qualifications

• Previous customer service or hotel front office experience preferred.
• Strong communication and interpersonal skills.
• Flexibility to work weekends, evenings, and public holidays.
• Ability to remain calm, organised and professional under pressure.

Responsibilities

• Welcome guests with a warm and professional approach at check-in and check-out
• Process guest accounts, reservations, and daily transactions accurately
• Respond promptly to guest requests, enquiries, and feedback
• Coordinate with Housekeeping, Maintenance, and Reservations to ensure rooms are guest ready
• Maintain knowledge of hotel facilities, local attractions, and current promotions
• Ensure all operational procedures, cashiering, and WH&S standards are followed
• Complete opening and closing duties and support wider front office operations as required
• Assist in creating a positive and seamless guest experience at every interaction

Skills

Customer service

Front office

Communication

Attention to detail

Hotel technology

Roster flexibility

Hospitality

Job description

EVT Group’s Rydges Wellington hotel is seeking a friendly Guest Service Agent (Part-Time) to deliver outstanding front desk service from arrival to departure. You’ll connect with guests, process reservations, and uphold the hotel’s high standards in a fast-paced environment.

Join a celebrated hospitality network with Daymaker culture and perks from Day One, including dining and stays discounts, cinema perks, and rapid career growth across EVT’s hotels and experiences.