Part-time Customer Service Coordinator - Hybrid (15 hrs/wk)

Copyright Licensing Limited; Devonport-Takapuna; Hybrid; NZD 19,000 - 28,000; Part time

Job summary

Tāwhia Copyright Aotearoa is seeking a detail‑oriented Customer Service Coordinator to support schools, universities, publishers, writers and artists with accurate copyright and licensing information.

The role is part‑time (15 hours/week), generally mornings on weekdays, and hybrid with at least one day in the Takapuna office. You will handle inquiries, maintain CRM data and contribute to process improvements.

Qualifications

• Experience in customer service, technical support and administration.
• Strong written and verbal communication.
• Confidence using databases, online portals and workplace technology.
• Excellent attention to detail, sound judgement and effective prioritisation.
• An ability to work independently and handle confidential information appropriately.
• Experience with CRM systems, licensing, rights management or data collection would be useful.
• Knowledge of publishing, writing or the arts is appreciated but not essential.

Responsibilities

• Respond to customer enquiries by email, web form and phone.
• Guide customers in using online service portals and provide practical technical and copyright support.
• Maintain accurate customer, rightsholder and licence information in Zoho CRM.
• Identify and resolve data gaps, duplicate records and contact changes.
• Support licence-holder data collection, including confirming contacts, explaining requirements and following up outstanding returns.
• Work with colleagues to improve customer service, systems and workflows.

Skills

Customer service

CRM systems

Data entry

Communication

Tools

Zoho CRM

Databases

Job description

Tāwhia Copyright Aotearoa is seeking a detail‑oriented Customer Service Coordinator to support schools, universities, publishers, writers and artists with accurate copyright and licensing information.

The role is part‑time (15 hours/week), generally mornings on weekdays, and hybrid with at least one day in the Takapuna office. You will handle inquiries, maintain CRM data and contribute to process improvements.