Ops Team Lead - Dispatch & Mobile Collections (Auckland)

New Zealand Blood Service; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

22 days annual leave

Job summary

New Zealand Blood Service, based in Auckland, seeks an Operations Team Leader for Dispatch & Mobile Collections Support. You will oversee the Epsom Dispatch and mobile collection teams, coordinating schedules, resources, and safety compliance to ensure timely delivery of life-saving blood products.

The role emphasizes leadership, rostering, and stakeholder collaboration in a highly regulated healthcare environment, with a focus on quality and customer service.

Qualifications

• Experience in an operative leadership role, including staff rostering.
• Effective communicator with engagement and collaboration skills.
• Lead by example, promote quality and accountability.

Responsibilities

• Lead and manage two operational tight knit teams.
• Lead daily dispatch activities and distribution of blood components to hospitals in the northern region and across New Zealand.
• Ensure stock management processes are maintained for timely supply of critical goods.
• Collaborate with Blood Collection team to understand mobile collection schedules.
• Plan and roster staffing and vehicles for upcoming events.
• Work with external agencies to ensure resources and staff are available.
• Champion a customer service approach within the team.
• Maintain health and safety standards and ensure compliance with quality standards.

Skills

Staff leadership

Staff rostering

Communication

Organisational skills

Stock management

Fleet management

Health & safety

Regulated industry

Relationship building

Job description

New Zealand Blood Service, based in Auckland, seeks an Operations Team Leader for Dispatch & Mobile Collections Support. You will oversee the Epsom Dispatch and mobile collection teams, coordinating schedules, resources, and safety compliance to ensure timely delivery of life-saving blood products.

The role emphasizes leadership, rostering, and stakeholder collaboration in a highly regulated healthcare environment, with a focus on quality and customer service.