Operations Team Leader-Dispatch & Mobile Collections, Auckland

NZ Blood Service; Albert-Eden; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

The opportunity to work in a values‑dr

Supportive and encouraging environment

22 days annual leave

Job summary

New Zealand Blood Service in Auckland is seeking an Operations Team Leader for Dispatch & Mobile Collections. You will lead two teams (Epsom Dispatch and Mobile Collections Support), plan rosters, ensure timely distribution of blood and components, and drive safety and quality.

This role combines leadership with hands-on coordination in a unique health organisation that saves lives daily. Experience in logistics and rostering is desired; you will partner with Blood Collection and external

Qualifications

• Experience in an operative leadership role, including rostering staff.
• Strong communication and engagement skills with cross-functional teams.
• Ability to lead by example and foster a culture of accountability and fairness.
• Excellent organisational skills with prioritisation and deadline delivery.

Responsibilities

• Lead and manage two operational teams (Epsom Dispatch and Mobile Collections).
• Lead daily dispatch activities and distribution of blood and components to hospitals in the northern region and nationwide.
• Maintain stock management processes for timely supply of critical goods.
• Collaborate with Blood Collection team to schedule mobile collections.
• Plan and roster staffing and vehicles for upcoming events.
• Coordinate with external agencies to ensure resources and staff availability.
• Model a customer service approach within the team; ensure health and safety standards and GMP compliance.

Skills

Leadership

Staff rostering

Communication

Organisational skills

Stock management

Fleet management

Health and safety

Job description

Operations Team Leader-Dispatch & Mobile Collections, Auckland

• Full-time, permanent, in Auckland, Epsom
• Contribute to saving lives every day in a unique health organisation
• Independent role with variety and support, with focus on planning, scheduling and operational leadership

About New Zealand Blood Service

New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Every year, tens of thousands of generous people donate their time, blood and plasma to us for free. In addition to our vein-to-vein service in transfusion we also provide national services in organ transplantation, cellular therapies and tissue banking. We exist to ensure the efficient delivery of safe blood and tissue products on a time critical basis throughout New Zealand and through the generosity of our donors, we are able to help save lives.

The Opportunity

A unique operational leadership opportunity as Operations Team Leader - Dispatch & Mobile Collections Support has become available within the NZBS Supply Chain and Logistics Team. This Team Leader role has responsibility over two operative areas; the Epsom Dispatch team, and the mobile blood collections support team.

The Dispatch team has a key role in ensuring Logistics operations at the NZBS Epsom site, and contributes significantly to the timely supply of life saving products to patients across the norther region. This includes packing and sending fresh blood and blood components to hospitals and receiving and distributing medical consumables for use on site.

The Mobile Support team transports and sets up the facilities and equipment for mobile collection events in Auckland and northern region and ensures safe transport of collected donations to processing sites.

Responsibilities include

• Lead and manage two operational tight knit teams
• Lead the daily dispatch activities and distribution of blood and blood components to hospitals in the northern region and across New Zealand
• Ensure stock management processes are maintained for timely supply of critical goods
• Collaborate and build relationships with the Blood Collection team to understand mobile collection schedules
• Plan and roster staffing and vehicles for upcoming events
• Work with external agencies to ensure that resources and staff are available
• Champion and role model a customer service approach within the team
• Ensure that health and safety standards are maintained at all times and that activities comply with defined quality standards such as Good Manufacturing Practice.

Your profile

To be successful in this role you will enjoy building relationships, keeping your finger on the pulse and staying organised in a dynamic environment. While experience in logistics and/or supply chain is an advantage, our focus for this role is on leadership, organisation skills and communication. You may benefit from background in event management, healthcare or other operative quality sensitive environment.

• Experience in an operative leadership role, including staff rostering
• Effective communicator with exceptional engagement and collaboration skills
• Ability to lead with example, promote quality and inspire a culture of accountability and fairness
• Excellent organisational skills paired with ability to balance priorities and deliver to deadlines
• Understanding of stock management processes and systems and ideally knowledge of fleet management
• Strong understanding of health and safety procedures and standards
• Ideally experience in a highly regulated industry.

Applicants must already have unrestricted legal right to work in New Zealand and not require current or future visa sponsorship.

What we offer:

• The opportunity to work in a unique values driven organisation saving lives every day
• A genuinely supportive and encouraging environment
• 22 days annual leave