Ophthalmology Appointment Coordinator

Health New Zealand - Te Whatu Ora - Southern; Southland; On-site; NZD 77,000 - 80,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Southern is seeking a Service Booking Administrator for Ophthalmology at Southland Hospital. The role provides fast, accurate booking and administrative support to keep the Eye Service running smoothly.

You will handle referrals, manage patient bookings, and collaborate with clinical teams to ensure a timely patient journey. The successful candidate will be highly organized, with experience in busy administration, proficient in Word, Excel and Outlook, and

Qualifications

• Previous experience in a busy administration role.
• High degree of knowledge and use of Microsoft Office suite, particularly Word, Excel and Outlook.
• Excellent word processing and data entry skills, with a strong eye for detail.
• Flexible approach with the ability to successfully prioritise your workload.
• Respectful nature handling confidential, often sensitive information in a professional manner.

Responsibilities

• Ensure referrals for the Southland Hospital Eye Service are receipted via Southern electronic systems, email, and mail, and processed daily within agreed timeframes.
• Working closely with other administrators, nursing and clinical teams to make sure the patient journey through the Service is as timely, accurate and stress free as possible
• Initial patient bookings are processed, and existing appointments are managed according to triaged urgency.
• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Patient appointments are booked in the patient management system within required timeframes.
• Patient information is protected and maintained in compliance with the Health Information Privacy Code under the Privacy Act.

Skills

Administration experience

Word

Excel

Outlook

Data entry

Communication skills

Tools

Microsoft Office

Job description

Health New Zealand - Te Whatu Ora - Southern is seeking a Service Booking Administrator for Ophthalmology at Southland Hospital. The role provides fast, accurate booking and administrative support to keep the Eye Service running smoothly.

You will handle referrals, manage patient bookings, and collaborate with clinical teams to ensure a timely patient journey. The successful candidate will be highly organized, with experience in busy administration, proficient in Word, Excel and Outlook, and