Service Booking Administrator - Ophthalmology

South Island - Southland; Invercargill City; On-site; NZD 77,000 - 80,000; Full time

Job summary

Health New Zealand – Te Whatu Ora Southern in Invercargill is seeking a Service Booking Administrator for Ophthalmology to keep the Eye Service running smoothly with fast, accurate booking and admin support. The role involves processing referrals, coordinating with clinical teams, managing initial and follow-up appointments, and ensuring patient data privacy in line with the Privacy Act.

The successful candidate will be highly motivated, well organised and able to prioritise competing demands

Qualifications

• Previous experience in a busy administration role.
• High level of proficiency with Microsoft Office, especially Word, Excel and Outlook.
• Excellent word processing and data entry skills with strong attention to detail.
• Flexible and able to prioritise workload under pressure.

Responsibilities

• Ensure referrals for the Southland Hospital Eye Service are receipted and processed daily.
• Collaborate with administrators, nursing and clinical teams to support timely patient journeys.
• Process initial bookings and manage existing appointments according to urgency.
• Check booking forms for completeness and source missing information as needed.
• Book patient appointments in the patient management system within required timeframes.
• Protect and maintain patient information in line with the Privacy Act.

Job description

Service Booking Administrator - Ophthalmology

South Island - Southland – Invercargill, South Island

Service Booking Administrator – Ophthalmology

• Southland Hospital, full time 1 FTE permanent role available
• Salary band between $76,705- $79,925 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Ophthalmology Service Booking Administrator helps keep the Southland Hospital Eye Service running smoothly by providing fast, accurate, and flexible booking and administrative support.

Tasks include but are not limited to:

• Ensure referrals for the Southland Hospital Eye Service are receipted via Southern electronic systems, email, and mail, and processed daily within agreed timeframes.
• Working closely with other administrators, nursing and clinical teams to make sure the patient journey through the Service is as timely, accurate and stress free as possible
• Initial patient bookings are processed, and existing appointments are managed according to triaged urgency.
• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Patient appointments are booked in the patient management system within required timeframes.
• Patient information is protected and maintained in compliance with the Health Information Privacy Code under the Privacy Act.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

The successful candidate will be a highly motivated and organised person with a strong ability to prioritise competing demands in an efficient manner.

You will have a friendly and welcoming nature and be comfortable interacting with patients both in person and on the phone. As an experienced administrator you will also be skilled at juggling multiple priorities and able to remain calm under pressure.

Our ideal candidate will have:

• Previous experience in a busy administration role
• High degree of knowledge and use of Microsoft Office suite, particularly Word, Excel and Outlook
• Excellent word processing and data entry skills, with a strong eye for detail
• Flexible approach with the ability to successfully prioritise your workload
• Respectful nature handling confidential, often sensitive information in a professional manner

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.