Client Service Specialist

JobSpace; Dunedin; Hybrid; NZD 55,000 - 65,000; Full time

Job summary

Marsh New Zealand in Dunedin is seeking a Client Service Specialist to join our Operations team. This hybrid role requires you to work in the office at least three days a week and to provide administration and technical support to client-facing Brokers.

You will produce policy documents, invoicing, quotations and complex documentation within SLAs, manage workloads, and build strong relationships with stakeholders while learning core insurance concepts and legislation.

Qualifications

• Clear and concise verbal and written communication skills with strong attention to detail.
• Strong numerical skills and the ability to work accurately with calculations and documentation.
• Proficiency in Microsoft Office tools (Outlook, Word and Excel).

Responsibilities

• Provide accurate, efficient and timely production/processing of policy and related documentation, including closing documentation to appropriate parties.
• Ensure timely and accurate production/processing of invoicing, quotations, calculations, and complex and confidential documentation within agreed SLAs/KPIs/quality targets.
• Produce reports accurately and within required timeframes.
• Manage and prioritize workload to meet service standards, including processing complex transactions and resolving escalated matters within SLA.
• Maintain a basic understanding of core insurance concepts and relevant legislation, policies and procedures.

Skills

Communication skills

Numerical skills

Microsoft Office

Education

University degree

Tools

Outlook

Word

Excel

Job description

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Dunedin, New Zealand. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh is seeking a Client Service Specialist to provide administration and technical support to client-facing Brokers, ensuring the accurate, efficient and timely production of policy and related documentation. Starting your career in our operations team will provide a strong foundation to develop your insurance knowledge and build a pathway toward a future broking career at Marsh New Zealand.

We will count on you to:

• Provide accurate, efficient and timely production/processing of policy and related documentation, including closing documentation to appropriate parties
• Ensure timely and accurate production/processing of invoicing, quotations, calculations, and complex and confidential documentation within agreed SLAs/KPIs/quality targets
• Produce reports accurately and within required timeframes
• Manage and prioritize your workload to meet service standards, including processing complex transactions and resolving escalated matters within SLA
• Maintain a basic understanding of core insurance concepts and relevant insurance‑related legislation, policies and procedures
• Build and maintain strong working relationships with internal and external stakeholders, while identifying and supporting improvements to operational processes

What you need to have:

• University degree in any discipline
• Clear and concise verbal and written communication skills, with strong attention to detail
• Strong numerical skills and the ability to work accurately with calculations and documentation
• Proficiency in Microsoft Office tools (or equivalent), including Outlook, Word and Excel

What makes you stand out:

• 1–2 years' administration experience (desirable)
• Strong organization skills with demonstrated ability to prioritize, meet deadlines and manage competing demands
• Eagerness to learn, a collaborative team‑first approach, and a positive attitude

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.