Operations Manager - Auckland Commercial Collections

SmartRecruiters, Inc.; Auckland; On-site; NZD 90,000 - 140,000; Full time

Job summary

WM New Zealand, a leading resource recovery, recycling and waste services provider, is seeking a hands-on Operations Manager for our Auckland Commercial Collections team in East Tamaki. The role focuses on delivering outcomes with strong safety and performance leadership.

You will manage service delivery, lead and develop the team, ensure compliant processes, and maintain equipment to meet customer needs while driving continuous improvement and stakeholder relationships.

Qualifications

• Experience in managing operational departments with a focus on safety and performance.
• Strong leadership and team development skills.
• Excellent time management and negotiation abilities.
• Results-driven with attention to detail and customer service focus.

Responsibilities

• Manage operational service delivery with efficient use of labour and equipment resources.
• Lead, develop and support the team to meet business objectives and maintain customer relationships.
• Ensure operational and administrative processes comply with business practices (e.g., payroll, safety activities).
• Maintain site equipment and advise on equipment needs to ensure effective service delivery.
• Investigate and manage vehicle incidents, property damage and injuries in the workplace.

Skills

Operations management

Leadership

Customer service

Time management

Negotiation

Safety awareness

Job description

Operations Manager - Auckland Commercial Collections

• Full-time

WM New Zealand is New Zealand's leading resource recovery, recycling and waste services provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

We're looking for a dynamic, hands-on Operations Manager to join our Auckland Commercial Collections team based in East Tamaki, Auckland.

This role demands a strong focus on outcomes, with accountability for delivering across the triple bottom line. Excellence in execution, attention to detail, and professionalism are essential qualities we value in our leaders. Our team’s strength lies in our people - they are the driving force behind our success. This role will:

• Manage operational service delivery through the application of efficient management practices including the appropriate use of labour and equipment resources
• Lead, develop and support team to meet business objectives and undertake effective customer relationships, as required.
• Ensure operationaland administrative processes are conducted in compliance with business practice (eg conducting equipment checks; completion of payroll records; undertaking day to day safety activities.)
• Ensure site equipment is maintained and operated appropriately so as to perform the work required by customers, and advise Manager of equipment needs to provide effective service delivery.
• Investigate report and manage vehicle incidents/accidents, property damage and personal injury within the workplace.

We’re keen to discuss this position with professionals who thrive on the challenge of attaining operational performance excellence and retaining and developing business over the longer term both with existing stakeholders and with prospective clients.

As an ideal candidate you will have:

• Experience within the waste, transport or logistic industry is essential.
• 3+ years of experience in managing operational departments, with a focus on safety and performance.
• Results driven, detail oriented with a strong customer service focus.
• Excellent time management with strong negotiation skills.
• Valid Full New Zealand driver’s licence.
• Enjoy a role that keeps you on your toes, offering constant challenges with a competitive salary.
• Become part of a close-knit team that values collaboration, recognition, and continuous improvement
• WM New Zealand offers proven opportunities for career advancement

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa / residency or NZ citizenship.