Operations Analyst

Harvey Norman; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Health/Dental/Eye discounts

Employee Assistance Programme (Raise)

Long service recognition

Career progression opportunities

Job summary

Harvey Norman's Furniture division is looking for an Operations Analyst to support reporting, analysis and operational coordination across a national retail operation.

You will transform data into actionable insights, prepare forecasts, and contribute to performance improvements while collaborating with stores, suppliers and the support office. A strong analytical mindset and attention to detail are essential to succeed in this role.

Qualifications

• Experience preparing reports and analysing business performance data.
• Advanced Excel skills and strong spreadsheet capability.
• Proficiency in PowerPoint, Word and Outlook.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and competing priorities.
• Strong attention to detail and commitment to accuracy.
• Retail or commercial industry experience (desirable).

Responsibilities

• Prepare reports, forecasts, and presentations to support planning and decision-making.
• Analyse sales performance, campaigns, promotions, and market trends.
• Develop recommendations from internal systems, supplier reports and store data.
• Identify data quality and process improvement opportunities.
• Support budgeting, KPI tracking, and management reporting processes.
• Coordinate departmental projects, conferences, and operational initiatives.
• Assist with warranty provisions, supplier rebates and related reporting.
• Build relationships with stakeholders across stores, management, suppliers, and support office.

Skills

Advanced Excel

Analytical thinking

Problem-solving

Communication

Project coordination

Tools

PowerPoint

Word

Outlook

Job description

Join Harvey Norman's Furniture division as an Operations Analyst and play a key role in supporting business performance through reporting, analysis and operational coordination.

This is an excellent opportunity for a highly analytical professional who enjoys working with data, identifying trends and helping drive informed business decisions across a national retail operation.

About the Role:

This role provides operational, reporting and analytical support to the Furniture division through business reporting, performance analysis, project coordination and process improvement initiatives.

Key Responsibilities

• Prepare reports, forecasts, presentations to support business planning & decision-making.
• Analyse sales performance, marketing campaigns, promotional activity & market trends.
• Develop recommendations from internal systems, supplier reports and store data.
• Identify process, data quality and operational improvement opportunities.
• Support budgeting, KPI tracking, product performance & management reporting processes.
• Coordinate departmental projects, conferences and operational initiatives.
• Assist with warranty provisions, supplier rebates and associated reporting activities.
• Build strong relationships with stakeholders across stores, management, suppliers and support office teams.

About You:

You are a detail-oriented analyst who enjoys transforming data into meaningful business insights and recommendations.

Attributes we are looking for include:

• Experience preparing reports and analysing business performance data.
• Advanced Excel skills and strong spreadsheet capability.
• Proficiency in PowerPoint, Word and Outlook.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and competing priorities.
• Strong attention to detail and commitment to accuracy.
• Retail or commercial industry experience (desirable).

About the benefits:

Working with us means you get access to some exclusive staff perks, including:

• Clear career progression opportunities
• Exclusive staff discounts on Harvey Norman products
• Discounts on health insurance, eye care, dental care and banking products
• Access to Employee Assistance Programme (Raise)
• Long service recognition every 5 years

About Harvey Norman:

Harvey Norman has been part of New Zealand homes since 1997, growing to over 45 stores nationwide with around 2,000 employees. We're proud to be a market leader known for quality products and outstanding customer service.

Our people are at the heart of what we do, and we are committed to developing talent and promoting from within. Whether you're looking to further your analytical career or expand your commercial knowledge, we provide the support and opportunities to help you succeed.