Operational Enablement Team Lead - Fixed Term

Southern Cross Medical Care Society; Hamilton; On-site; NZD 120,000 - 150,000; Full time

Job summary

Southern Cross Pet Insurance seeks an Operational Enablement Team Leader to lead a team of specialists, partner across the organisation to improve customer and operational outcomes. This is a fixed-term parental leave cover opportunity through till January 2028.

The role is based in Hamilton, Waikato, combining people leadership with operational excellence, quality assurance, change leadership and continuous improvement.

Qualifications

• 3 to 5+ years' experience in a leadership or influencing role within a service environment.
• Demonstrated people leadership experience, including coaching, capability development, feedback and performance support.
• Experience in operational excellence, business improvement, quality assurance, change management or project delivery.

Responsibilities

• Lead, coach and develop the Operational Enablers team, creating a safe, inclusive and accountable environment where people can thrive.
• Set clear priorities, empower sound decision making and support the team to deliver meaningful outcomes.
• Lead quarterly planning and manage the team portfolio, balancing capacity, risks, dependencies and competing priorities.
• Drive business improvement and operational excellence initiatives that reduce friction and improve outcomes.
• Champion change adoption by engaging stakeholders and helping embed new ways of working.
• Oversee quality assurance activities and frameworks that strengthen coaching, training, processes and controls.
• Partner with leaders and delivery teams to improve customer experience, operational performance and workforce capability.
• Use data and insights to identify trends, measure success and translate findings into practical improvements.
• Support operational risk management through effective incident management, controls, governance and audit support.
• Build capability in automation, technology and AI-enabled ways of working, supporting safe and responsible adoption across the business.

Skills

Leadership

Coaching

Stakeholder engagement

Analytical thinking

Process improvement

Education

Business qualification

Job description

Southern Cross Pet Insurance seeks an Operational Enablement Team Leader to lead a team of specialists, partner across the organisation to improve customer and operational outcomes. This is a fixed-term parental leave cover opportunity through till January 2028.

The role is based in Hamilton, Waikato, combining people leadership with operational excellence, quality assurance, change leadership and continuous improvement.