Operational Enablement Team Lead

Southern Cross Health Insurance; Hamilton; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance for you and your whān

Five days wellbeing leave

Life insurance cover

Discounts on pet and travel insurance

Financial wellbeing support

Job summary

Southern Cross Pet Insurance is seeking an Operational Enablement Team Leader to guide a specialists team and partner across the organisation to enhance customer and operational outcomes. This fixed-term role runs through January 2028 and is based in Hamilton, Waikato.

You’ll combine people leadership with operational excellence, quality assurance, and change leadership to ensure capability, insight and support, fostering accountability, learning and innovation.

Qualifications

• 3 to 5+ years’ experience in a leadership or influencing role within a service environment.
• Demonstrated people leadership experience, including coaching, capability development and performance support.
• Experience in operational excellence, business improvement, quality assurance, change management or project delivery.
• Strong stakeholder engagement and influencing skills at all levels of the business.
• Excellent planning and prioritisation with ability to manage competing demands and risks.
• Curiosity about technology, automation and AI, with a practical, responsible approach.

Responsibilities

• Lead, coach and develop the Operational Enablers team, creating a safe, inclusive and accountable environment where people can thrive.
• Set clear priorities, empower sound decision making and support the team to deliver meaningful outcomes.
• Lead quarterly planning and manage the team portfolio, balancing capacity, risks, dependencies and competing priorities.
• Drive business improvement and operational excellence initiatives that reduce friction and improve outcomes.
• Champion change adoption by engaging stakeholders and helping embed new ways of working.
• Oversee quality assurance activities and frameworks that strengthen coaching, training, processes and controls.
• Partner with leaders and delivery teams to improve customer experience, operational performance and workforce capability.
• Use data and insights to identify trends, measure success and translate findings into practical improvements.
• Support operational risk management through effective incident management, controls, governance and audit support.
• Build capability in automation, technology and AI-enabled ways of working, supporting safe and responsible adoption across the business.

Skills

People leadership

Stakeholder engagement

Decision making

Change management

Data-driven planning

Education

Business qualification

Job description

Southern Cross Pet Insurance is seeking an Operational Enablement Team Leader to guide a specialists team and partner across the organisation to enhance customer and operational outcomes. This fixed-term role runs through January 2028 and is based in Hamilton, Waikato.

You’ll combine people leadership with operational excellence, quality assurance, and change leadership to ensure capability, insight and support, fostering accountability, learning and innovation.