Op Shop Manager / Feilding

SPCA; Manawatū-Whanganui; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Birthday day off

Pet insurance

Wellness support

Exclusive discounts

Retail offers

Job summary

SPCA Feilding Op Shop is seeking a permanent, full-time Op Shop Manager to lead our Feilding store, Tuesday to Saturday, 8.45 am to 5.15 pm. You’ll guide daily operations, support volunteers, and drive a welcoming, high-quality shopping experience.

You’ll develop stock, promotions, and displays, oversee cash handling and reporting, and build strong relationships with donors and the local community to support SPCA’s animal welfare mission.

Qualifications

• Retail management experience; charity/second-hand retail preferred but not essential.
• Strong customer service and interpersonal skills.
• Confident with cash handling, banking and financial reporting.
• Well-organised, self-motivated, and able to manage multiple priorities.
• Computer-literate, with experience using Microsoft Office.

Responsibilities

• Manage daily operations of the Op Shop, ensuring a clean, welcoming, and well-stocked store.
• Oversee stock collection, sorting, pricing, merchandising, and inventory to drive sales and maintain quality standards.
• Lead, train, and support a team of volunteers, fostering a positive and productive environment.
• Deliver excellent customer service and ensure volunteers do the same.
• Handle cash, banking, and reporting accurately in line with SPCA procedures.
• Ensure compliance with health & safety, legal, and SPCA policies.
• Develop in-store promotions and maintain attractive displays to maximise turnover.
• Build relationships with donors, suppliers, and the local community to support the shop and SPCA’s mission.

Skills

Retail management

Customer service

Cash handling

Interpersonal skills

Organization

Multitasking

Communication

Tools

Microsoft Office

Job description

We have an exciting opportunity at our FeildingSPCA Op Shop for a permanent, full-time Op Shop Manager to work Tuesday – Saturday, 8.45 am – 5.15 pm.

Our Feilding store is busy, busy, busy and we are looking for an experienced retail leader to take the reins. You will have positivity underpinning every move. Attracting and supporting our volunteers with flexibility, compassion and a ‘can do’ attitude is essential for success in this role.

We have wonderful support from the community, and we need to meet that with excellent service and a wonderful experience in our store.

Key Responsibilities include -

• Manage daily operations of the Op Shop, ensuring a clean, welcoming, and well-stocked store.
• Oversee stock collection, sorting, pricing, merchandising, and inventory to drive sales and maintain quality standards.
• Lead, train, and support a team of volunteers, fostering a positive and productive environment.
• Deliver excellent customer service and ensure volunteers do the same.
• Handle cash, banking, and reporting accurately in line with SPCA procedures.
• Ensure compliance with health & safety, legal, and SPCA policies.
• Develop in-store promotions and maintain attractive displays to maximise turnover.
• Build relationships with donors, suppliers, and the local community to support the shop and SPCA’s mission.

ABOUT YOU

This is more than just a leadership role, it’s an opportunity to make a real difference. Every sale contributes to SPCA’s vital animal welfare work, and you’ll play a key role in creating a welcoming, well-run shop that supports both the community and our mission.

Skills & Experience -

• Retail management experience (second-hand or charity retail preferred but not essential).
• Strong customer service, communication, and interpersonal skills.
• Confident with cash handling, banking, and financial reporting.
• Well-organised, self-motivated, and able to manage multiple priorities.
• Computer-literate, with experience using Microsoft Office.

SPCA PURRRKS

At SPCA, working with purpose is just the beginning. Our team is passionate about animal welfare and proud to make a real difference across New Zealand. If you're looking for a role where your values, wellbeing, and contributions truly matter, here’s what we offer:

• Enjoy a paid day off for your Birthday, it’s our way of celebrating you!
• A workplace culture where collaboration, development and kindness are key.
• Exclusivediscounts and benefits, including pet insurance and retail offers.
• Access to 24/7 confidential wellness support.
• Feel good knowing your work is improving the lives of animals in need.

ABOUT US

SPCA is one of the most trusted and respected charities in New Zealand, with a proud history of helping animals in need and advocating for animal welfare since 1872. With over 90 Op Shops across New Zealand, we give second-hand goods a new life and every purchase helps rescue, rehabilitate, and rehome animals in need. When you join SPCA, you're part of a passionate, purpose-driven team that believes every animal deserves compassion, care, and a second chance. If that sounds like you, you’ll feel right at home with us.

We have a diverse, inclusive and values driven culture at SPCA. We value a diverse work environment because teams are stronger with different perspectives and experiences, so we welcome people from all walks of life to apply.

All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.

*Only applications submitted through the official process will be considered.