Op Shop Manager

Silverdalebusiness; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay cycle

Paid birthday leave

Staff discounts

Career development

Job summary

SPCA New Zealand is seeking an experienced Op Shop Manager in Auckland to lead the store, drive sales and ensure an exceptional customer experience. This role focuses on people leadership, merchandising, donor relationships and community engagement within a trusted animal welfare charity.

The position runs Tuesday to Saturday, 8:45 am to 5:15 pm, offering weekly pay and strong staff benefits. You will manage volunteers, uphold safety standards, and contribute to SPCA's mission across New Zealand.

Qualifications

• Retail leadership experience with proven sales targets.
• Experience coaching volunteers and teams.
• Strong merchandising and stock management skills.
• Excellent customer service and relationship-building.
• Valid New Zealand driver's licence.
• Commitment to SPCA values.

Responsibilities

• Lead day-to-day Op Shop operations and drive sales.
• Manage merchandising, stock control, pricing and promotions.
• Lead, train and support volunteers.
• Build relationships with donors, customers and community.
• Oversee cash handling, banking, reporting and store admin.
• Ensure safety and compliance with SPCA policies.

Skills

Retail leadership

Sales targets

People leadership

Merchandising

Customer service

Cash handling

POS systems

MS Office

Tools

Retail POS systems

Microsoft Office

Job description

ABOUT THE ROLE
SPCA is one of New Zealand's most trusted charities, working to improve animal welfare and advocate for animals in need. Every purchase and donation made through our Op Shops helps fund this important work.

That's why we're looking for an experienced and motivated Op Shop Manager to lead one of our retail stores. This is an exciting opportunity to combine your retail leadership skills with a meaningful cause, driving sales, supporting volunteers, and creating an exceptional shopping experience that helps improve the lives of animals across New Zealand.

• Tuesday to Saturday 8:45 am - 5:15 pm

Key Responsibilities

• Lead the day-to-day operation and performance of the Op Shop, driving sales and creating an outstanding customer experience.
• Manage merchandising, stock control, pricing and promotional displays to maximise sales.
• Lead, train, and support a team of volunteers, fostering a positive and productive environment.
• Build strong relationships with donors, customers and the local community to grow support for the store.
• Oversee cash handling, banking, reporting and store administration using retail systems and technology.
• Ensure the store operates safely and in line with SPCA policies, procedures and health and safety standards.

ABOUT YOU
You're an experienced retail leader who enjoys motivating people, achieving sales targets and creating outstanding customer experiences. You know how to balance commercial performance with people leadership and take pride in building a positive team culture where team and volunteers feel supported and valued.

What we're looking for

• Retail management experience (second-hand retail advantageous).
• Proven ability to achieve sales and revenue targets.
• Experience leading, coaching and developing teams (volunteers advantageous)
• Strong merchandising and stock management skills.
• Exceptional customer service and relationship-building skills.
• Confident managing cash handling, banking and financial reporting.
• Strong computer skills, including Microsoft Office, email and retail POS systems.
• Highly organised with excellent planning and time management skills.
• Full, clean New Zealand driver's licence.
• A genuine commitment to the values and mission of SPCA.

OUR PURRRKS
This is more than just a retail leadership role, it's an opportunity to work for a cause where your values, wellbeing and contributions truly matter.

Here's what else you can look forward to:

• Weekly pay cycle and Paid birthday leave
• Staff discounts and exclusive employee benefits
• Career development and internal opportunities across SPCA
• Access to 24/7 confidential wellness support
• Meaningful work that directly supports animal welfare in New Zealand

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.

Closing Date: 01 Oct 2026

Type: Full time

Category: Management - Store (Retail & Consumer Products)