Senior Customer Service Coordinator / Wellington

SPCA Auckland; Wellington; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

On site parking available

A paid day off on your birthday

Job summary

SPCA Auckland is seeking a Senior Customer Service Coordinator to join our Animal Services team in Wellington. You will be the hub for customers, volunteers and community partners, delivering timely information and compassionate support.

The role involves coordinating adoptions, fostering networks and liaising with veterinary partners, while leading and mentoring team members in a fast-paced environment.

Qualifications

• Animal welfare passion and care ethic.
• Experience in a customer-facing role.
• Strong administration and office management skills.
• Experience training, coaching and supporting team members.

Responsibilities

• Be the first point of contact for customers, volunteers, foster parents and stakeholders.
• Answer queries face to face, by phone and email in a timely, professional manner.
• Support recruitment, coordination and maintenance of foster/volunteer networks.
• Process animal adoptions and coordinate foster/pickup/return schedules.
• Coordinate with veterinary partners and community stakeholders.

Skills

Problem solving

Think on your feet

Empathy

Influencing skills

Conflict management

Fast-paced experience

Customer-facing

Admin & office management

Leadership & coaching

Job description

Senior Customer Service Coordinator / Wellington

Posted: 23/09/2026

Closing Date: 30/09/2026

Job Type: Permanent - Full Time

Location: Wellington-Central

Job Category: Customer Service

ABOUT THE ROLE

We have an exciting opportunity for a Senior Customer Service Coordinator to join our Animal Services team in Wellington.

This is a p ermanent, full-time role, working Tuesday – Saturday, 8 am – 5 pm.

You will see the best and the worst in this role. It is a rewarding, fulfilling, and essential role, as well as demanding, heartbreaking and physical. It takes a special kind of person to do this role but what you get back can really fill your cup.

You will be the first point of contact for our customers, volunteers, foster parents, colleagues, stakeholders and community, for both the human and animal variety.

You will answer queries face to face, over the phone and via email in a helpful, timely and professional manner. You will be the hub, the oracle, the person who knows the things at our Centre. We want our customers to know we are responsive, effective and provide accurate information and most importantly, that we care about them and their animals.

You will actively engage with our foster and volunteer networks and support recruitment, coordination and maintenance of those networks by providing them with the tools and resources they need, and ensure the Centre is appropriately supported.

You will process animal adoptions including discussions with potential adopters to match the right animals with the right person. You will triage animal ambulance calls, schedule foster pick up and return appointments and induct our new foster parents. You will work with community stakeholders and veterinary partners, to provide a positive physical and visible presence representing the SPCA in local communities.

ABOUT YOU

You're an animal advocate, you are passionate about animal welfare, care and education. Our vision, purpose and values resonate with you and you have a love for working with both humans and animals.

You will also have –

• Problem solving skills and experience
• The ability to think on your feet
• High empathy and resilience
• Influencing and conflict management skills
• Experience working in a fast-paced environment
• Experience working with the community in a customer-facing role
• Administration and office management related skills
• Experience training, coaching and supporting team members, and providing day-to-day leadership and guidance in the absence of the Team Lead
• A positive and friendly approach to customers, animals and team members
• Experience working with volunteers and increasing volunteer and foster numbers and capability

OUR PURRKS

Our team is full of passionate, purpose-driven people who love animals and want to make the world a kinder and more compassionate place. Some other purrks include –

• To be a part of the greater good – to have the privilege of making a difference to the welfare of animals across New Zealand
• Consistent support and an opportunity to continue to learn
• Opportunity to bring fresh thinking and new ideas to get involved in projects that can build on the solid foundation that we have
• To work with like minded people
• A paid day off on your birthday
• On site parking available

ABOUT THE TEAM

Our Centre’s are working hard rescuing, caring for and rehoming animals in need. They are the face of the SPCA in their communities, working to create real and sustainable change for the wellbeing of animals. The Centre’s are run by a bunch of passionate people, from Centre Managers to Animal Attendants, who prioritise animal welfare and community connection.

ABOUT US

The SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering and advocating for animals, we are directly improving their lives. Our Animal Services teams run our 28 Centres, from Kerikeri to Invercargill and they are essential in us being able to do the work we do.

We have a diverse, inclusive and values driven culture at SPCA. We value a diverse work environment because teams are stronger with different perspectives and experiences, so we welcome people from all walks of life to apply.

All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian Citizen or by holding a valid working visa.