Onsite IT Support Engineer – Networks, Cloud & Hardware

Cyclone; New Zealand; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Salary package

Equipment provided

Professional development

Health insurance

Volunteer day

Hardware discounts

Annual leave

Team events

Job summary

Cyclone invites an onsite engineer to represent the company at customer sites in the Wellington region, delivering Level 1 and Level 2 support for software, hardware and network issues within defined SLAs.

You’ll engage with end users, collaborate with the national service desk and senior engineers, and connect customers to Cyclone’s experts, products and services. Ongoing development and certifications are encouraged.

Qualifications

• 3+ years’ experience supporting networks, hardware and software (or can be less if working in Cyclone's specialisations)
• Tertiary ICT/computer qualifications or equivalent experience
• Some knowledge of Microsoft and/or Google productivity environments
• Strong customer service, problem-solving and communication skills
• An ability to work as part of a large team while taking responsibility for your work.

Responsibilities

• Respond to incidents and requests and managing SLAs
• Provide support with escalations
• Manage problems through to resolution
• Create and update site documentation
• Contribute to service reporting
• Develop your skills and stay across new technologies.

Skills

Network support

Hardware & software

Customer service

Microsoft/Google apps

Team collaboration

Education

Tertiary ICT qualification

Job description

Cyclone invites an onsite engineer to represent the company at customer sites in the Wellington region, delivering Level 1 and Level 2 support for software, hardware and network issues within defined SLAs.

You’ll engage with end users, collaborate with the national service desk and senior engineers, and connect customers to Cyclone’s experts, products and services. Ongoing development and certifications are encouraged.