Support Technician

Cyclone Co; Maungakiekie-Tāmaki; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Volunteer day

Tech discounts

Social activities

Job summary

Cyclone is seeking a motivated Support Technician to join our Auckland team. You will install, test and deploy devices for end users, ensuring operations meet organisational requirements and maintaining clear records of issues and steps.

The role emphasizes strong customer service as you support users and colleagues, with escalation to senior engineers as needed, and hands-on work across hardware setup and on-site deployments.

Qualifications

• Relevant technical certifications required.
• Experience handling computer hardware and deploying technology.
• Understanding of device network connectivity and troubleshooting.
• Excellent written and verbal communication skills.
• Strong relationship management and customer service abilities.
• Good organizational skills with the ability to plan and prioritise.
• Problem solving under time pressure with accuracy.
• Willingness to perform physical labour as required.

Responsibilities

• Assist with hardware setup and deployment at customer sites.
• Resolve service requests within assigned SLAs.
• Escalate complex queries to senior engineers and collaborate on resolution.
• Manage service and support of leased and purchased equipment.

Skills

Certifications

Hardware deployment

Network troubleshooting

Communication skills

Relationship management

Time management

Attention to detail

Customer service

Physical fitness

Job description

Cyclone is looking for a motivated and reliable Support Technician to join our team in Auckland!

Why You’ll Love Working With Us

• Great Team Benefits:Competitive salary and benefits package including health insurance, a paid volunteer day per year, access to discounted tech, and social activities.
• Customer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers.
• Diverse Client Base: You'll work with both education and commercial clients, allowing you to showcase your technical expertise and top-tier customer service skills.
• Team Culture:We value a great team culture here at Cyclone!

Job Purpose

The Support Technician will work with Cyclone customers at various sites. You'll be installing, testing and deploying devices to end users while ensuring they are operational and meet organisational requirements. You'll help with troubleshooting and be required to keep accurate records of any issues and your technical steps.

You’ll be the person our customers rely on to achieve a successful support outcome, so strong customer service skills are a requirement. You will play a key role in supporting our users and your colleagues by being part of a team that will create value for Cyclone by delivering customer-focused results.

What you’ll be doing:

• Helping with hardware setup and deployment
• Resolving service requests within assigned expectations
• Escalating complex queries to senior engineers, and working with them on resolution
• Managing the service and support of leased and purchased equipment

What you will bring:

• Relevant technical certifications
• Experience handling computer hardware, and experience with installing and deploying technology
• An understanding of device network connectivity and associated troubleshooting
• Excellent written and verbal communication skills
• Excellent relationship management skills
• Strong organisational skills and the proven ability to plan and prioritise your work
• Creativity with problem-solving and the ability to do so under time pressure
• A high level of accuracy and attention to detail
• Excellent customer service skills
• Sufficient strength and fitness for physical labour

About Cyclone:

Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 180 team members including ICT specialists, engineers and consultants. Working at Cyclone includes the opportunity to thrive in:

• Having training platforms and development pathways with direct access to large multinationals
• Being part of a collaborative team, with tight customer and supplier relationships.
• A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.

To apply

You must currently live in New Zealand and be eligible to work here to apply for this position. Our customers require us to complete security and reference checks.

You must also have a driver's license and be able to safely meet the physical requirements of the role, including moving large boxes, unloading and loading vehicles, wrangling the installation of equipment and getting down and dusty in computer labs.