Onsite IT Site Lead: End-User & Infra

MSD Australia & New Zealand; Upper Hutt; On-site; NZD 110,000 - 170,000; Full time

Job summary

MSD Australia & New Zealand is seeking an Onsite Technical Site Lead to own Global End User Services at our Upper Hutt site, providing end-user support and managing local IT infrastructure.

This permanent, full-time role emphasizes technical leadership, service delivery, asset management, and ensuring audit-ready compliance across EHS, Financial, and GxP requirements. Occasional out-of-hours support and cross-team collaboration are part of the role.

Qualifications

• Degree or equivalent in IT/engineering.
• Extensive hands-on IT infrastructure experience.
• Experience supporting production/supply chain systems.
• Knowledge of ITIL/ITSM and project management.

Responsibilities

• Lead onsite end-user support and infrastructure operations for the site.
• Diagnose, document, and resolve complex hardware, software, network, and end-user issues.
• Manage local IT services, vendor performance, and supplier relationships to KPIs.
• Support production and supply chain systems, including shop-floor devices.
• Implement, integrate, and support local IT projects, technologies, and procedures.
• Ensure compliance with standards and audit-ready requirements across EHS, Financial, and GxP.
• Apply global ITSM processes (Configuration, Change, Incident, Problem).
• Maintain server rooms and workspace in safe, organized condition.
• Manage local IT assets and site budget.
• Mentor team members and prepare updates for senior IT leadership.
• Collaborate with business users, suppliers, and global IT teams.

Skills

IT infrastructure

End-user computing

Vendor management

Project leadership

Audit/compliance

Communication

Education

Degree in Computer Science or equivalent

Tools

ServiceNow

Jira

Sunbird DCIM

ITSM frameworks

Job description

MSD Australia & New Zealand is seeking an Onsite Technical Site Lead to own Global End User Services at our Upper Hutt site, providing end-user support and managing local IT infrastructure.

This permanent, full-time role emphasizes technical leadership, service delivery, asset management, and ensuring audit-ready compliance across EHS, Financial, and GxP requirements. Occasional out-of-hours support and cross-team collaboration are part of the role.