IT Onsite Support Specialist — Elevate End-User Experience

WSP; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

WSP Wellington is seeking an IT Onsite Support Specialist to deliver efficient IT onsite services at the Wellington office and regional sites. You will own incidents and requests through resolution, support end-user devices, and maintain meeting rooms and collaboration tech.

The role involves onboarding/offboarding activities, asset lifecycle management, and collaboration with local, regional and global IT teams to ensure a secure, positive end-user experience.

Qualifications

• 2+ years in IT support.
• Strong focus on delivering high-quality end-user experience.
• Knowledge of end-user computing tech incl. devices and collaboration tools.
• Familiarity with networking basics and VPNs is a plus.
• Experience with ServiceNow and ITSM processes is desirable.

Responsibilities

• Provide 2nd level IT onsite support for desktops, laptops, mobile devices, and peripherals.
• Maintain and support Microsoft 365 services and collaboration tools.
• Ensure meeting rooms and AV systems are operational and up-to-date.
• Assist onboarding/offboarding and asset lifecycle processes.
• Record activities in ITSM systems and meet service targets.

Skills

IT support experience

Microsoft 365

End-user devices

Customer focus

Troubleshooting

Education

Computing discipline qualification

Tools

ServiceNow

CMDB

Networking basics (TCP/IP, DHCP, DNS)

Job description

WSP Wellington is seeking an IT Onsite Support Specialist to deliver efficient IT onsite services at the Wellington office and regional sites. You will own incidents and requests through resolution, support end-user devices, and maintain meeting rooms and collaboration tech.

The role involves onboarding/offboarding activities, asset lifecycle management, and collaboration with local, regional and global IT teams to ensure a secure, positive end-user experience.