Online Personal Shopper

Foodstuffs North Island; Wellington; On-site; NZD 28,000 - 34,000; Full time

Benefits offered by this job

5% grocery discount

Fresh fruit in staff room

Work essentials provided

Job summary

NWT in Wellington is seeking a dedicated online team member with a focus on customer service and accuracy. You will pick, pack and process orders, while handling customer enquiries to ensure an outstanding online shopping experience.

The role is 30 hours per week, Monday, Tuesday, Friday and Saturday from 8:00 am to 4:00 pm. On-site parking is not available; the store is a short walk from Wellington train station and main bus stops. Apply via [e-mail] or by calling [phone].

Qualifications

• Customer service mindset and eye for detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Reliable, punctual and a team player.

Responsibilities

• Picking and packing customer orders accurately.
• Dealing with customer enquiries by phone and email.
• Loading and unloading orders; heavy lifting.
• Using a computer and/or tablet.
• Assisting in other departments when there are no orders.
• Contributing to continual improvements of the online shopping experience.

Skills

Customer service

Attention to detail

Teamwork

Reliability

Computer/Tablet

Tools

Computer/Tablet

Job description

At NWT, we believe in creating awesome experiences that empower you to grow. Our mission is to foster a nurturing and inclusive environment where your talents can flourish, and your career can thrive. As a valued member of our team, you will enjoy amazing perks like a 5% discount on groceries, regular fresh fruit in the staff room, and most of your work essentials provided at no cost. We are a team of over 250 friendly individuals who share a passion for doing the right thing. We love to celebrate the good stuff, from dressing up for events like Pink Shirt Day to embracing initiatives that make a difference. Join us at NWT to create a thriving workplace together!

Join our Team

We’re looking for one full-time person with a passion for customer service and a sharp eye for detail to join our online team. If you enjoy a fast-paced environment, love meeting deadlines, and take pride in managing your time well, you’ll fit right in. In this role, you’ll ensure every order is picked with care and accuracy, delivering an outstanding customer experience. Reliability and punctuality are a must. We count on each other to make every day a success!

The Role

• Picking, packing and processing customer orders accurately and efficiently
• Teamwork, punctuality and reliability
• Dealing with customer enquiries, including phone and email
• Loading and unloading orders - Heavy lifting
• Using a computer and/or tablet
• Assisting in other departments when there are no orders
• Contribute to continual improvements and initiatives to help the overall quality of the online shopping experience

Shifts & Availability

This position is 30 hours per week, working Monday, Tuesday, Friday, and Saturday from 8:00 am to 4:00 pm.

Please note that on-site parking is not available. However, our store is conveniently located just a five-minute walk from both the Wellington train station and main bus stops, with plenty of nearby coupon parking available.

If you have any questions about the role, please contact us on [phone] or email [e-mail].

Applicants must hold New Zealand citizenship, New Zealand Permanent Residency, or a Valid New Zealand Work Permit.

Closing Date: Or when the positions are filled.