Online Shopping Team Lead - Full-Time, Weekend Day

New World; Ōtara-Papatoetoe; On-site; NZD 65,000 - 90,000; Full time

Job summary

New World Papatoetoe is seeking a full-time Online Manager to lead our Online Shopping department, ensuring orders are picked, packed, and delivered accurately and on time. You will oversee the team, manage daily operations, rosters, productivity, and KPIs, and collaborate with other departments to maintain product availability.

This hands-on role requires a practical leader with strong organizational and communication skills, a customer-focused mindset, and a NZ Driver Licence.

Qualifications

• A practical leader who leads by example.
• Strong organization and communication skills.
• Customer-focused with a positive attitude.
• Able to work in a fast-paced environment.
• Previous leadership, online shopping, or grocery experience is preferred.
• Full New Zealand Driver License
• Physically able to work in a busy retail environment.

Responsibilities

• Lead, motivate, and support the Online Shopping team.
• Manage daily online operations, rosters, productivity, and KPIs.
• Ensure orders are completed accurately and on time.
• Deliver excellent customer service and resolve enquiries.
• Work closely with other departments to maintain product availability.
• Maintain high standards of food safety, quality, and department presentation.
• Be hands-on and assist with picking, packing, and deliveries when required.

Skills

Leadership

Organization

Communication

Customer focus

Fast-paced

Job description

New World Papatoetoe is seeking a full-time Online Manager to lead our Online Shopping department, ensuring orders are picked, packed, and delivered accurately and on time. You will oversee the team, manage daily operations, rosters, productivity, and KPIs, and collaborate with other departments to maintain product availability.

This hands-on role requires a practical leader with strong organizational and communication skills, a customer-focused mindset, and a NZ Driver Licence.