NZ IT Delivery Lead: Strategy, Infra & Security

ASSA ABLOY Sicherheitstechnik GmbH

Upper Harbour

On-site

NZD 120,000 - 160,000

Full time

12 days ago

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Benefits offered by this job

Free onsite parking

Staff discount on product range

Wellbeing program including Life Ins.

Birthday leave

Employee Assistance Program (EAP)

Job summary

ASSA ABLOY Sicherheitstechnik GmbH in Auckland seeks an IT Service Delivery Lead to drive delivery across New Zealand, partnering with business leaders while remaining hands-on across service delivery, infrastructure, cybersecurity and projects. Based at our Rosedale/Albany site, you’ll deliver reliable IT services and translate regional strategy into practical local outcomes.

You will lead local technology initiatives, manage incidents and changes, and work with regional IT teams and vendors to

Qualifications

Proven experience in IT service delivery, systems administration or infrastructure support within a multi-site environment.
Demonstrated ability to lead or coordinate IT initiatives, vendors and cross-functional stakeholders.
Strong technical knowledge of Microsoft 365, Active Directory, Intune and Azure environments.
Experience supporting server, network, cloud and end-user technologies.
Understanding of cybersecurity principles, patch management and vulnerability remediation.
Exposure to IT service management practices including incident, problem and change management.
Experience using service management platforms such as ServiceNow or similar tools.
Strong communication, stakeholder management and problem-solving capabilities.

Responsibilities

Driving the delivery and continuous improvement of IT services across New Zealand operations.
Partnering with business leaders to align technology priorities with operational objectives.
Managing and maintaining server, cloud, network and infrastructure environments to ensure reliability and performance.
Coordinating the resolution of incidents, service requests and complex technical issues across multiple support teams.
Leading local technology projects including infrastructure upgrades, system deployments and cybersecurity initiatives.
Monitoring service performance, identifying recurring issues and implementing sustainable improvement plans.
Overseeing security patching, vulnerability remediation and infrastructure risk management activities.
Building strong relationships with vendors and stakeholders to maximise service quality, value and business outcomes.