NZ Customs Leader — Compliance, Ops & Growth

tollgroup; Māngere-Ōtāhuhu; On-site; NZD 120,000 - 170,000; Full time

Job summary

Toll Group is seeking an experienced Customs Manager NZ to lead and optimize our New Zealand customs operations. You will ensure regulatory compliance, drive cost-effective performance, and manage both onshore and offshore teams to deliver value for customers and Toll’s partners.

Reporting to the Customs Senior Manager ANZ, you will oversee audits, KPI tracking, and continuous improvement initiatives across a national footprint, shaping service delivery and profitability in a dynamic global

Qualifications

• Licensed Customs Broker (New Zealand).
• Extensive experience within customs and international logistics operations.
• Demonstrated experience leading teams in a national or multi-site environment.
• Strong understanding of customs legislation, tariffs, and compliance frameworks.
• Experience managing operational performance through KPIs and reporting.
• Proven ability to drive continuous improvement initiatives.

Responsibilities

• Lead New Zealand customs operations, ensuring compliance with all regulatory requirements.
• Monitor operational performance, KPIs, productivity, and financial outcomes.
• Manage and develop onshore and offshore customs teams to achieve business objectives.
• Drive process improvement initiatives and support operational transformation activities.
• Partner with key customers and support major account implementations.
• Represent Toll during audits and deliver value-added customs solutions for clients.

Skills

Customs leadership

Stakeholder engagement

Data-driven decisions

Performance management

Regulatory compliance

Job description

Toll Group is seeking an experienced Customs Manager NZ to lead and optimize our New Zealand customs operations. You will ensure regulatory compliance, drive cost-effective performance, and manage both onshore and offshore teams to deliver value for customers and Toll’s partners.

Reporting to the Customs Senior Manager ANZ, you will oversee audits, KPI tracking, and continuous improvement initiatives across a national footprint, shaping service delivery and profitability in a dynamic global