Nz Client Services Specialist

Rado Bank; New Zealand; Vor Ort; NZD 52.000 - 70.000; Vollzeit

Benefits dieser Stelle

Subsidised health insurance

Corporate wardrobe

Career development

Office environment and team events

Extra annual leave

Zusammenfassung

Rabobank New Zealand is seeking a NZ Client Services Specialist to provide exceptional support to Online Savings and Agribusiness clients across New Zealand.

You will handle calls and emails, demonstrate strong communication, and work closely with a supportive team to deliver accurate, client-focused solutions.

The role starts with onsite training for six months and offers a balanced 37.5-hour week with rotating hours and opportunities for development.

Aufgaben

• Provide positive assistance to Online Savings customers and Agribusiness clients via phone, email, and other communications.
• Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.
• Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
• Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
• Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.

Jobbeschreibung

Job Description - NZ Client Services Specialist

Job Title

NZ Client Services Specialist

Job Description

At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients.

As a Client Services Consultant at Rabobank you’ll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand.

About the role | Mō te tūranga

Our Client Services Consultants play a crucial role in delivering exceptional support to our clients!

Primary responsibilities include:

• Customer Support: Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications.
• Communication: Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.
• Team Collaboration: Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
• Customer Focus: Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
• Attention to Detail: Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.

We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences!

Working Hours

Enjoy a balanced work-life with our rotating roster between 8am and 8pm, Monday to Friday. With a 37.5-hour regular week, you can say goodbye to weekend and graveyard shifts!

Candidates will be required to work onsite for the first six months to participate in our comprehensive training program.

About you | Ō pūkenga

It’s not essential to have worked in a call centre before however, or to have banking / finance experience – we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.

In addition to taking calls, part of the role will also involve responding to emails and other communications.

To thrive in this role, you’ll demonstrate:

• Excellent communication skills, both verbally and in writing.
• A professional, positive attitude and a strong customer focus.
• Ability to take ownership of customer requests and achieve first call resolution.
• Be solutions focussed and have excellent problem-solving skills.
• Have high attention to detail and work with accuracy.
• Be a team player who is dedicated and uses initiative.

What can we offer you?

• Subsidised health insurance
• Contribution to a corporate wardrobe
• Great career development
• Excellent office environment and team events
• Extra annual leave plus option to purchase two more weeks

Applications will close Sunday 1 November 2026.

Our Values | ō mātou uara

Rabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work.

We are professional and considerate and bring out the best in each other and are committed to keep learning.

We have an open culture, where you can be yourself and valued for who you are.All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer.

About the Company

Rabobank is New Zealand's only specialist food and agribusiness bank. Visit our website to learn more.