NZ Client Services Specialist

Rabobank New Zealand Limited; Hamilton; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Subsidised health insurance

Corporate wardrobe contribution

Great career development

Office environment and team events

Extra annual leave

Job summary

Rabobank New Zealand Limited is seeking a Client Services Consultant to provide exceptional support to our Online Savings and Agribusiness clients across Australia and New Zealand. The role includes handling calls, emails and other communications with a strong focus on customer satisfaction.

You will join a collaborative team, participate in an extensive training program onsite for the first six months, and enjoy balanced hours on a rotating roster between 8am and 8pm, Monday to Friday.

Qualifications

• Must have excellent communication skills, both verbal and written.
• Customer-focused with a positive attitude and professional demeanor.
• Ability to take ownership of requests and achieve first-call resolution.
• Solutions-focused problem-solving skills with accuracy and attention to detail.

Responsibilities

• Provide positive assistance to Online Savings and Agribusiness clients via phone, email and other communications.
• Communicate clearly and effectively with clients in writing and speaking.
• Collaborate within a team to deliver outstanding client service.
• Maintain a high level of customer satisfaction and be solution-oriented.
• Ensure accuracy in all customer interactions.

Skills

Communication

Customer focus

First-call resolution

Problem solving

Attention to detail

Team player

Job description

At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients.

We’re growing a better New Zealand, together. Want to join us?

As a Client Services Consultant at Rabobank you’ll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand.

About the role | Mō te tūranga

Our Client Services Consultants play a crucial role in delivering exceptional support to our clients!

Primary responsibilities include:

• Customer Support: Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications.
• Communication: Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.
• Team Collaboration: Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
• Customer Focus: Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
• Attention to Detail: Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.

We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences!

Working Hours

Enjoy a balanced work-life with our rotating roster between 8am and 8pm, Monday to Friday. With a 37.5-hour regular week, you can say goodbye to weekend and graveyard shifts!

Candidates will be required to work onsite for the first six months to participate in our comprehensive training program.

About you | Ō pūkenga

It’s not essential to have worked in a call centre before however, or to have banking / finance experience – we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.

In addition to taking calls, part of the role will also involve responding to emails and other communications.

To thrive in this role, you’ll demonstrate:

• Excellent communication skills, both verbally and in writing.
• A professional, positive attitude and a strong customer focus.
• Ability to take ownership of customer requests and achieve first call resolution.
• Be solutions focussed and have excellent problem-solving skills.
• Have high attention to detail and work with accuracy.
• Be a team player who is dedicated and uses initiative.

What can we offer you?

• Subsidised health insurance
• Contribution to a corporate wardrobe
• Great career development
• Excellent office environment and team events
• Extra annual leave plus option to purchase two more weeks

Applications will close Sunday 1 November 2026, and will be assessed on a rolling basis.

Our Values

Rabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work.

We are professional and considerate and bring out the best in each other and are committed to keep learning.

We have an open culture, where you can be yourself and valued for who you are.

All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer.