Night Shift Community Host & Resident Concierge

Urbanbubble Ltd; Battersea; On-site; NZD 56,000 - 75,000; Full time

Benefits offered by this job

Enhanced family leave

Cycle to work

Season ticket loan

Pet Friday

Enhanced sick pay

Cash plan

Study support

Birthday off

House purchase day off

Job summary

urbanbubble is seeking a dedicated night-shift concierge for a Battersea-based co-living building. You will engage with residents and their guests to ensure a relaxed home environment while supporting the team in maintaining a vibrant community.

The role focuses on service delivery with a human, informal touch, requiring genuine enjoyment in meeting new people, strong organisation, and the ability to make decisions under pressure during the 8pm–8am shift (4 on, 4 off).

Qualifications

• Experience in a customer-facing service role.
• Night shift experience preferred.
• Excellent communication and listening skills.
• High level of attention to detail.
• Confident with IT software and systems.

Responsibilities

• Meet and greet residents and visitors.
• Welcome new residents and prepare packs.
• Manage inquiries via phone, email and other channels.
• Handle key and parcel management.
• Address unplanned cleaning emergencies and minor maintenance.
• Coordinate access for services to the development.
• Record and respond to resident feedback.
• Book meetings and event spaces for residents and external guests.
• Provide handover to day team on shift.
• Conduct daily building walks and monitor CCTV.

Skills

Customer service

Night shift experience

Communication skills

Decision making under pressure

Attention to detail

IT systems proficiency

Interpersonal skills

Job description

urbanbubble is seeking a dedicated night-shift concierge for a Battersea-based co-living building. You will engage with residents and their guests to ensure a relaxed home environment while supporting the team in maintaining a vibrant community.

The role focuses on service delivery with a human, informal touch, requiring genuine enjoyment in meeting new people, strong organisation, and the ability to make decisions under pressure during the 8pm–8am shift (4 on, 4 off).