Room Attendants

SmartRecruiters, Inc.; Queenstown; On-site; NZD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Daily staff meals

Uniform and laundry allowance

Anniversary stays with F&B credit

Gym access

Ski hire

EAP and well-being supports

Parental leave

Rainbow inclusive policies

Job summary

Accor in Queenstown is seeking a dedicated housekeeping team member to deliver luxury five-star service. You will clean guest rooms to upscale standards, replenish supplies, and assist guests with requests.

The role emphasizes warmth, attention to detail and the ability to work both with the team and autonomously. We offer competitive pay and benefits, with guaranteed hours and opportunities for training within a renowned hospitality network.

Qualifications

• Minimum 6 months 5 star/Luxury experience.
• Fluent English communication.
• Ability to work under pressure in a fast-paced environment.
• Team player with good fitness for a physically demanding role.
• Eye for detail and high cleanliness standards.
• Self-motivated and autonomous work style.
• Ability to coordinate multiple tasks simultaneously.
• Must hold a clean police record.

Responsibilities

• Clean guest rooms, storage areas and corridors as allocated.
• Replenish guest supplies and advertising material in rooms.
• Report lost property and follow procedures.
• Carry out programmed cleaning duties as allocated.
• Ensure guest laundry is handled per hotel policy.
• Use and clean equipment with care; report defects.
• Maintain department equipment to a high standard.
• Assist with equipment stocktaking.
• Maintain security of keys and rooms per procedures.
• Use cleaning agents safely per safety guidelines.
• Assist guests with information requests; refer when out of authority.
• Assist in providing turn-down service.
• Clean balconies, furniture and railings.
• Descale shower heads, grout, and general room upkeep.
• Assist colleagues with extra beds and bedding.
• Engage warmly with guests and provide five-star service.
• Work confidently alone when required.

Skills

Luxury experience

English fluency

Work well under pressure

Team player

Attention to detail

Autonomous

Multi-tasking

Clean police record

Job description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Luxury Purpose:Deliver heartfelt care and sanctuary for guests in the provision of beautifully cleaned and serviced rooms.

Job Description

A daily commitment to deliver service from the heart.

A hands on role with training provided, your shifts will include the cleaning of guest rooms to the expected standard of an upscale 5-star property.

You are friendly and engaging, with a real eye for detail. We are looking for team players and are able to work in a physically demanding role.

• Clean guest rooms, storage areas and corridors as allocated.
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Report any lost property following correct.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure guest laundry is handled in line with Hotel policy.
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions.
• Assist guests with any requests for information or service they require. Refer any requests out of your authority to your supervisor.
• Assist in providing our guests with turn down service.
• Clean balconies, balcony furniture and railings.
• Responsible for de-scaling shower heads, bleach grouting in bathroom and toilets and general upkeep of bedrooms.
• Help colleagues when necessary (extra beds, bed boards, make beds)
• Engage warmly with guests, using emotional intelligence and initiative to support in five star luxury service.
• Ability to work alone when required cleaning rooms.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your prideand passion will be complemented by:

• Minimum 6 months 5 star/Luxury experience
• A passion for interacting with people, with the ability to communicate fluently in English.
• The ability to work well under pressure in our fast-paced environment.
• A great team player with a good level of fitness and able to work in a physically demanding role.
• You will have a real eye for detail and be willing and able to uphold high standards in cleanliness.
• You are self motivated and enjoy working autonomously.
• You can co-ordinate various tasks simultaneously.
• Must hold a clean police record

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities.

• We offercompetitive pay, plusbenefitsincluding daily staffmealsand dry-cleaneduniformandlaundryallowance,anniversary stayswithF&B creditto enjoy.
• Freegymaccess plusskihire during the winter.
• EAP, well-being and mental health supports available,progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part insocial activitiesandcommunity involvement initiativesthrough the year.
• Build your career with theNew Zealand Hotel of the Year 2024.
• Receiveunparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognitionincentivesand awards.
• Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.
• Refer a friendincentive
• Supportiveand friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Guaranteed 30 hours per week, day, evening and weekend shifts. $28.08 - $30.00/hour based on experience.