Guest Experience & Front Office Lead

Ibis; Wellington; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Learn your Way – Accor Academy

Daily staff meals on duty

Parental Leave Scheme

Staff celebrations and tenure rewards

Refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Job summary

Ibis Wellington is seeking an experienced Front Office Supervisor to oversee guest services and hotel operations during shifts. You will coordinate between guests, front desk, and hotel operations to deliver exceptional service.

Key requirements include supervisory Front Office experience, a current Managers Certificate, and a full NZ driver’s licence. Expect a rotating roster including weekends and holidays with opportunities to lead a dedicated team.

Qualifications

• Previous Front Office experience at a supervisory level.
• Current Managers Certificate is essential to be considered for this role.
• Full NZ Drivers Licence.
• Immaculate personal presentation and high level of communication—written and verbal.
• Leadership capability.

Responsibilities

• Act as the main point of contact in the hotel during your shift and ensuring the hotel runs smoothly.
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations.
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers.
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link.
• Ensure the safety and security of Hotel Guests and employees at the Hotel.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Skills

Front Office experience

Leadership

Communication skills

Customer service

Roster flexibility

Education

Current Managers Certificate

Tools

Opera Cloud

Job description

Ibis Wellington is seeking an experienced Front Office Supervisor to oversee guest services and hotel operations during shifts. You will coordinate between guests, front desk, and hotel operations to deliver exceptional service.

Key requirements include supervisory Front Office experience, a current Managers Certificate, and a full NZ driver’s licence. Expect a rotating roster including weekends and holidays with opportunities to lead a dedicated team.