Night Auditor

Pinewood Queenstown; Queenstown; On-site; NZD 37,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Programme

Training & Development Opportunities

Job summary

Pinewood Queenstown in Queenstown, New Zealand, is seeking a Night Auditor to ensure efficient reporting of lodge accounts, oversee evening front office operations, and deliver outstanding service to guests on a rotating night-shift schedule.

The role is permanent full-time with 30 hours per week at an hourly rate of NZD 27.50–27.88. You will manage overnight reservations, process payments, and balance tills while supporting financial reporting and interacting with guests and staff.

Qualifications

• Experience with property management systems and financial reconciliation.
• Exposure to security procedures and emergency response protocols.
• Proficient with Microsoft Office and written/verbal communication.

Responsibilities

• Manage all overnight guest reservations, including walk-ins and enquiries via phone or email.
• Process payments and charges accurately, including card and cash handling.
• Respond to guest enquiries, concerns, or complaints with professionalism and empathy.
• Execute end-of-day procedures in line with company policies and security protocols.
• Count, balance, and reconcile tills and floats, ensuring accuracy in all cash transactions.
• Maintain financial documentation including stock levels, wastage reports, and transaction logs.
• Support Front Office Manager with financial reporting and data entry as required.
• Conduct scheduled security patrols throughout the property and coordinate with maintenance.

Skills

Opera RMS

Security procedures

Microsoft Office

Communication

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Pinewood Queenstown – Queenstown, South Island

Delaware North New Zealand are seeking a Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests, apply today to join our team.

The position is exclusively night shifts – Availability is required to work night shift hours on a rotating roster across Mon – Sun.

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• Join a global hospitality company
• Live and work in beautiful Queenstown, New Zealand
• Be part of a professional team, delivering an excellent guest experience
• Permanent Full-time: 30 hours per week
• Hourly Rate: 27.50 - 27.88 per hour
• Access to our Employee Assistance Programme
• Training & Development Opportunities

Job Description (Not limited to)

• Manage all overnight guest reservations, including walk-ins and enquiries via phone or email
• Process payments and charges accurately, including card and cash handling
• Respond to guest enquiries, concerns, or complaints with professionalism and empathy
• Execute end-of-day procedures in line with company policies and security protocols
• Count, balance, and reconcile tills and floats, ensuring accuracy in all cash and card transactions
• Maintain financial documentation including stock levels, wastage reports, and transaction logs
• Support the Front Office Manager with financial reporting and data entry as required
• Conduct scheduled security patrols throughout the property, ensuring guest safety and adherence to noise curfews
• Respond to overnight housekeeping and maintenance requests, coordinating with relevant departments
• Assist with overnight housekeeping and maintenance requests, van restock, and morning F&B setup as required

Desired Skills for the Role

• Knowledge of property management systems (e.g., Opera, RMS) and financial reconciliation (highly preferred but not mandatory)
• Exposure to security procedures and emergency response protocols
• Proficient with Microsoft Office
• Excellent verbal and written communication

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