Night Audit

JobSpace; Wellington; On-site; NZD 48,000 - 57,000; Full time

Benefits offered by this job

Paid birthday leave

Free meals

Worldwide accommodation discounts

Food & Beverage discounts

Full training

Retail discounts

Daily laundered uniforms

Job summary

IHG Wellington hotel is seeking a Night Audit to join our front office team, coordinating with room service and other departments to ensure seamless guest experiences during night shifts. The role handles arrivals/departures, nightly reports, and reconciling financials, while customer inquiries and service requests are handled with professionalism and attention to detail.

We offer paid birthday leave, free meals, staff discounts on accommodations and F&B, full training and uniforms laundered

Qualifications

• Experience in a luxury hotel environment is a plus.
• Ability to work nights 11pm–7:30am and across different days.
• Strong numerical accuracy for end-of-shift reporting and financial reconciliations.

Responsibilities

• Handle guest arrivals and departures, check-in/check-out and room allocations.
• Run reports and reconcile hotel financials.
• Ensure timely delivery of room service orders.
• Assist guests with inquiries, calls, luggage coordination and other services.

Skills

Attention to detail

Guest service oriented

Tools

Opera PMS

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Located right by Wellington's waterfront, we're the most centrally located, five-star hotel in New Zealand's capital. With stunning rooms and a variety of dining options perfect for any occasion, we're all about providing an exceptional experience for every guest.

In this key role as Night Audit, you will work closely with multiple departments, including room service and front office operations, to deliver a personalized guest experience that goes beyond expectations.

Your responsibilities.

• Handling guest arrivals and departures, ensuring smooth room allocations and check-in/check-out processes.
• Running reports and reconciling hotel financials.
• Ensuring room service orders are delivered efficiently.
• Assisting guests with inquiries and requests, from handling incoming calls to coordinating luggage, transportation, and other services.

What we need from you:

• Familiarity with hotel management software (like Opera) and MS Office.
• Experience in a luxury hotel environment? Definitely a plus.
• Attention to detail and a knack for accuracy with figures.
• Work nights (11pm - 7:30am) and availability across different days of the week.

What we offer:

• Paid birthday leave (because we think your special day should be celebrated!).
• Free meals
• Discounts on worldwide accommodation
• Discounts on Food & Beverage
• Full training
• Retail discounts to make your paycheck go further.
• Daily laundered uniforms

Plus, your career growth is in good hands. Through our lifelong development program, IHG career milestones, and transferable entitlements, you'll be set for success. And of course, those amazing hotel perks like accommodation and food discounts make life even sweeter.