National Technical Manager

AERO NZ (2012) Ltd; Upper Harbour; On-site; NZD 80,000 - 90,000; Full time

Job summary

AERO NZ (2012) Ltd in Auckland is seeking a National Technical Manager to lead automation and access solutions across New Zealand. This full-time role focuses on delivering high-level technical leadership, ensuring optimal support, warranties, and service quality.

You will oversee national technical support, drive continuous improvement, coordinate training, and work closely with sales teams on projects and tenders.

Qualifications

• Three years of experience in automation or access control.
• Experience with electromechanical systems is preferred.
• Proven ability to lead teams and improve processes.
• Experience supporting sales or providing technical input to projects is desirable.
• Experience in warranty/after-sales service is advantageous.

Responsibilities

• Lead national technical support operations and act as escalation point.
• Develop and improve technical support processes and procedures.
• Oversee product repairs, warranties, and assembly processes.
• Monitor technical performance and implement service improvements.
• Develop and deliver technical training programmes.
• Provide technical guidance to sales teams for projects.
• Coach and develop technical staff to drive performance.

Skills

Technical leadership

Problem-solving

Communication

Organisational skills

Team leadership

Customer service oriented

Adaptable

Tools

FAAC

Magnetic Automation

Centurion Systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We're hiring: National Technical Manager - Automation & Access Solutions

We are looking for a motivated and experienced technical leader to join our high performing team in a full-time permanent role of 40 hours per week in Auckland. We are offering a competitive salary of NZD $80,000-$90,000 per annum

If your strengths lie in technical leadership, problem-solving, and driving operational excellence across automation and access solutions, this is an opportunity to step into a national role with real impact.

Position: National Technical Manager

As the National Technical Manager, you will lead and manage the national technical support function across New Zealand, overseeing automation, access control, parking, and entrance solutions.

You'll be responsible for ensuring high-quality technical support services are delivered to customers, installers, service partners and internal teams, while driving continuous improvement, operational efficiency and customer satisfaction across the full product lifecycle.

What You'll Be Doing

• Lead national technical support operations and act as the key escalation point for complex customer and technical issues.
• Develop and improve technical support processes, systems and procedures to ensure consistent and efficient service delivery.
• Oversee product repairs, warranties, assembly processes and performance tracking to support effective customer outcomes.
• Monitor technical performance, identify improvement opportunities and implement initiatives to enhance service efficiency and customer satisfaction.
• Develop, coordinate and deliver technical training programmes for customers, installers and internal teams.
• Provide technical guidance and support to sales teams for projects, tenders and customised customer solutions.
• Manage, coach and develop technical staff to drive performance, capability and service excellence.

Ideal Background

• Three (3) years' experience in automation, access control, electromechanical systems, entrance automation or related engineering technologies.
• Demonstrated technical knowledge and practical experience with FAAC, Magnetic Automation and Centurion Systems product ranges.
• Proven ability to lead teams and improve operational processes
• Experience supporting sales or delivering technical input into projects
• Experience in developing and delivering technical training programmes is preferred.
• Experience in warranty, repair or after-sales service environments would be advantageous.

Who You Are

• A strong communicator with a positive, professional approach
• A natural problem-solver with a structured and analytical mindset
• Highly organised and able to manage multiple priorities
• A collaborative leader who builds strong internal and external relationships
• Adaptable and comfortable learning new technologies and systems
• Customer-focused, with a commitment to delivering excellent service outcomes.