National Registry Officer

Ministry of Justice - New Zealand; Auckland; On-site; NZD 61,000 - 81,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Inclusive network

Job summary

The Ministry of Justice in New Zealand is inviting applications for National Registry Officer roles based in Auckland. These positions support everyday New Zealanders in the justice system, delivering customer service across court matters and managing case information to help ensure timely hearings.

National Registry Officers operate within Centralised Services, serving as the first point of contact for court inquiries, jury duty questions and hearings details.

Qualifications

• A passion for helping people
• Strong communication and relationship-building skills
• The ability to adapt in a fast-paced, ever-changing environment
• Strong computer competency and a willingness to learn
• A positive attitude, sound judgement, and the desire to go the extra mile
• High attention to detail when completing processing tasks

Responsibilities

• Help support everyday New Zealanders in our Justice system
• Customer Service – interacting with customers on any court related matter.
• Case Management – taking responsibility for ensuring that the Judiciary and case parties have all the information they need to ensure cases are heard in a timely and effortless manner.

Skills

Customer service

Communication

Adaptability

Attention to detail

Job description

Job Description

National Registry Officer – Auckland based

• Help support everyday New Zealanders in our Justice system
• Customer Service – interacting with customers on any court related matter.
• Case Management – taking responsibility for ensuring that the Judiciary and case parties have all the information they need to ensure cases are heard in a timely and effortless manner.

Job Description

National Registry Officer – Auckland based

Multiple full-time Positions, Fixed-Term and Permanent, available

• Help support everyday New Zealanders in our Justice system
• Customer Service – interacting with customers on any court related matter.
• Case Management – taking responsibility for ensuring that the Judiciary and case parties have all the information they need to ensure cases are heard in a timely and effortless manner.

Te Haeata/The Opportunity

At the Ministry of Justice, we put our customers at the forefront of everything we do. The work of our Centralised Services is pivotal in supporting Courts and Tribunals in enabling access to justice and delivering quality services to the people of Aotearoa.

National Registry Officers (NROs) play a critical role in the successful operation of Centralised Services, working as part of either the National Registry or National Registry Services to deliver timely and efficient service to participants.

National Registry Services is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.

The National Registry focus on decision making and referring to legislation to process customer applications and responding to correspondence. The National Registry Officer role includes exercising powers as a Deputy Registrar of the District Court.

This position will orginally be based at the Auckland District Court, scheduled to relocate to Ellerslie in March 2027.

Ō Pūkenga/Skills And Experience

Our customers are diverse, and our workforce reflects this. This role is no different and would suit a variety of backgrounds. Whether you have an interest in the Justice system, have a passion for working with customers or looking for a new challenge this is your chance to join us on our journey to deliver people centred justice services for all.

To Thrive In This Role, You Will Bring

• A passion for helping people
• Strong communication and relationship-building skills
• The ability to adapt in a fast-paced, ever-changing environment
• Strong computer competency and a willingness to learn.
• A positive attitude, sound judgement, and the desire to go the extra mile
• High attention to detail when completing processing tasks

Mō Mātou/About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture - the Ministry of Justice means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Centralised Services is part of National Service Delivery who delivers services nationally, where the services do not need to be delivered to the customer face-to-face. This includes transcription services, judicial libraries and collection services.

Ngā painga o tēnei wāhi mahi/What\'s great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive network

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $60,729-$80,794 – the appointing salary will be based on skills and experience

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