National Registry Officer

Public Defence Service - New Zealand; Auckland; On-site; NZD 61,000 - 81,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Inclusive and proactive network

Job summary

The Public Defence Service - New Zealand is seeking a National Registry Officer for Auckland. This role supports Courts and Tribunals, delivering timely, people-centred justice services and acting as a Deputy Registrar when required.

The NRO role focuses on centralised services across the National Registry, providing first-point contact for inquiries, and ensuring information is accurate for hearings and processes. Auckland-based with relocation to Ellerslie in March 2027.

Qualifications

• A passion for helping people.
• Strong communication and relationship-building skills.
• Ability to adapt in a fast-paced, ever-changing environment.
• Strong computer competency and a willingness to learn.
• A positive attitude, sound judgement, and the desire to go the extra mile.
• High attention to detail when completing processing tasks.

Responsibilities

• Customer Service – interacting with customers on any court related matter.
• Case Management – ensuring that the Judiciary and case parties have all the information they need to ensure cases are heard in a timely and effortless manner.

Skills

Passion for helping people

Strong communication & relationship‑dr

Adapt in fast-paced environment

Strong computer competency

Positive attitude and sound judgement

Attention to detail

Job description

Job Description

National Registry Officer – Auckland based

Multiple full-time Positions, Fixed-Term and Permanent, available

• Help support everyday New Zealanders in our Justice system
• Customer Service – interacting with customers on any court related matter.
• Case Management – taking responsibility for ensuring that the Judiciary and case parties have all the information they need to ensure cases are heard in a timely and effortless manner.

Te Haeata/The Opportunity

At the Ministry of Justice, we put our customers at the forefront of everything we do. The work of our Centralised Services is pivotal in supporting Courts and Tribunals in enabling access to justice and delivering quality services to the people of Aotearoa.

National Registry Officers (NROs) play a critical role in the successful operation of Centralised Services, working as part of either the National Registry or National Registry Services to deliver timely and efficient service to participants.

National Registry Services is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.

The National Registry focus on decision making and referring to legislation to process customer applications and responding to correspondence. The National Registry Officer role includes exercising powers as a Deputy Registrar of the District Court.

This position will orginally be based at the Auckland District Court, scheduled to relocate to Ellerslie in March 2027.

Ō Pūkenga/Skills And Experience

Our customers are diverse, and our workforce reflects this. This role is no different and would suit a variety of backgrounds. Whether you have an interest in the Justice system, have a passion for working with customers or looking for a new challenge this is your chance to join us on our journey to deliver people centred justice services for all.

To Thrive In This Role, You Will Bring

• A passion for helping people
• Strong communication and relationship-building skills
• The ability to adapt in a fast-paced, ever-changing environment
• Strong computer competency and a willingness to learn.
• A positive attitude, sound judgement, and the desire to go the extra mile
• High attention to detail when completing processing tasks

Mō Mātou/About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture - the Ministry of Justice means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Centralised Services is part of National Service Delivery who delivers services nationally, where the services do not need to be delivered to the customer face-to-face. This includes transcription services, judicial libraries and collection services.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive network

See our full range of benefits here.

Utu ā-tau/Salary

The remuneration band for this role is $60,729-$80,794 – the appointing salary will be based on skills and experience

Applications close on Wednesday 30 September 2026; however, we will be reviewing CVs as they come in and may invite successful candidates to interview before the close date.

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