National Account Manager

Jack Link'S Inc.; Auckland; On-site; NZD 52,000 - 61,000; Full time

Job summary

Active 4x4 Dismantlers in Onehunga, Auckland invites a Customer Service Manager to oversee customer-service ops across our automotive-parts business. Permanent, full-time with minimum 40 hours weekly, pay NZD 38.00–44.00 per hour.

You will lead operations, improve service standards, supervise staff and coordinate with sales, warehouse and management. 5+ years in relevant software/service environments preferred.

Qualifications

• Five+ years of software or systems development experience.
• Strong backend language and framework, modern web development and SQL.
• Experience building and consuming APIs.
• Version control, automated testing, deployment pipelines and cloud services.
• Ability to translate business needs into technical specs with users.
• Experience managing development lifecycles and timelines.
• Ability to make sound architectural decisions.

Responsibilities

• Analyse and translate business needs into technical specs and backlog.
• Design and maintain applications for store ordering, product catalogue and inventory.
• Build secure web interfaces and backend services with role-based access.
• Develop and maintain Xero integration for invoices and payments.
• Develop API/file-based supplier connections when feasible.
• Plan next stages of POS and online ordering with stakeholders.
• Write tests, diagnose defects, verify data accuracy and security.
• Manage source control, deployment, docs and user guidance.
• Advise management on options, estimates, costs and risks.

Skills

Software development

Backend development

APIs

Version control

Stakeholder communication

Project management

Architectural decisions

Education

Relevant degree in CS/IT/SE

Tools

Xero

Job description

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Location: Onehunga, Auckland
Employment: Permanent, Full-Time
Guaranteed Hours: Minimum 40 hours per week
Pay: NZD $38.00–$44.00 per hour

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Key Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.
• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.

TYME MANAGEMENT is KAJIKEN’s exclusive New Zealand master agent, responsible for store operations, management, promotion and franchising across New Zealand. We are developing our own software platform to support head office and stores in New Zealand.

About the role

You will turn our operating requirements into reliable applications and take a hands on role in technical design, coding, testing, deployment, documentation and ongoing improvement.

Our planned 2027 stage covers store ordering, supplier purchasing, inventory visibility and Xero invoicing. The planned 2028 stage adds store POS, payment provider integration, website ordering, sales reporting and monthly royalty calculations. You will work with head office, finance, store teams and external providers to deliver the programme in agreed stages.

What you will do

• Analyse head office and store processes, identify limitations in existing systems, and translate business needs into technical specifications, data models, workflow designs and an estimated development backlog.
• Design, write, maintain and improve application code for a store ordering portal, product catalogue, supplier purchase orders and inventory movements across authorised locations.
• Build secure, usable web interfaces and backend services with role based access, approval workflows, validation and auditable transaction records.
• Develop and maintain Xero integration for store invoices, invoice delivery, payment status and accounting exceptions, using reliable authentication, duplicate prevention and recovery processes.
• Assess supplier interfaces and implement approved API or file based connections where technically and commercially feasible.
• Develop the next stage of POS and online ordering, including supported payment integrations, transaction records, daily store sales and royalty reporting based on approved business rules.
• Write and run appropriate tests; diagnose and correct defects; verify data accuracy, access controls, performance and recovery before releases.
• Manage source control and deployment processes, monitor application health and maintain technical documentation, operating procedures and user guidance. Support training and production issues within agreed arrangements.
• Advise management on technical options, development estimates, software and integration costs, risks and priorities; work with independent reviewers and providers where specialist support is required.

What you will bring

• At least five years of relevant software or systems development experience, with evidence of designing, building, testing and supporting production applications.
• Strong practical ability in an established backend language and framework, modern web development, relational databases, SQL and transaction based data modelling.
• Experience building and consuming APIs, including authentication, validation, error handling, asynchronous processing, retries and reconciliation.
• Sound use of version control, automated testing, deployment pipelines, cloud services, application monitoring and secure development practices.
• Proven ability to talk directly with front-line users and diverse business teams to extract clear technical specifications from informal processes.
• Strong experience in managing development lifecycles, project scheduling, and setting realistic software delivery timelines independently
• Proven capability to independently make sound architectural decisions and choose appropriate technologies based on business scalability and timeline constraints.

Experience that would be an advantage

• Xero or other accounting integrations; purchasing and inventory applications; retail, hospitality, franchise or multi site systems; POS, payment terminal or online checkout integrations; and delivery of systems used in more than one country.

A relevant degree in computer science, software engineering, information technology or a related discipline would be beneficial.