Part-Time Visitor Experience & Retail Assistant (Zoo)

Auckland Council Group; Auckland; Hybride; NZD 30 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Discounts with corporate suppliers

Holiday allowance

Benefits package

Résumé du poste

Auckland Zoo, part of Tātaki Auckland Unlimited, is hiring part-time Customer Service Assistants to warmly welcome visitors and support six service areas from arrival to departure. The role covers ticket and membership sales, visitor enquiries, and delivering engaging experiences such as birthday parties and Te Wao Nui tours.

Two 16-hour per week positions are available, Friday and Saturday or Friday and Sunday, with peak-season availability and a generous holiday allowance.

Qualifications

• Customer Service Excellence - Well-presented with proven experience delivering outstanding service and creating welcoming, positive visitor interactions.
• Retail & Operational Capability - Experience in retail, hospitality, or customer-facing environments, including POS systems and promoting products and events.
• Organisation & Attention to Detail - Strong accuracy, time management, and multitasking skills with the ability to retain and apply key information.
• Positive & Adaptable Approach - A proactive, can-do attitude with the flexibility to work across varied tasks and comfortably operate outdoors and on your feet for extended periods.

Responsabilités

• Warmly welcome visitors to the Zoo and help deliver an exceptional experience from arrival through to departure.
• Support six key service areas - Cashiers, Information Centre, Retail Shop, Gate, Concierge, and Membership Hub.
• Assist with ticket and membership sales, visitor enquiries, queue management, and retail operations.
• Contribute to engaging visitor experiences, including birthday parties, Tamariki Time sessions, and Te Wao Nui tours.

Connaissances

Customer service

Retail operations

Organization

Adaptability

Outils

POS systems

Description du poste

Auckland Zoo, part of Tātaki Auckland Unlimited, is hiring part-time Customer Service Assistants to warmly welcome visitors and support six service areas from arrival to departure. The role covers ticket and membership sales, visitor enquiries, and delivering engaging experiences such as birthday parties and Te Wao Nui tours.

Two 16-hour per week positions are available, Friday and Saturday or Friday and Sunday, with peak-season availability and a generous holiday allowance.