Mobile Ward Administrator

New Zealand Government Joba; Wellington; On-site; NZD 73,000 - 81,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Wellington seeks a Mobile Ward Administrator to provide reception and administrative cover across 19 inpatient wards, ensuring friendly, professional front-of-house service and accurate data handling. You will collaborate with clinical teams, maintain records, and support ward operations to keep services running smoothly.

Shifts run up to 40 hours per week with varying hours; Monday to Friday 6:30am–8:00pm, Saturday/Sunday 7:30am–4:00pm.

Responsibilities

• Provide friendly, professional front-of-house reception duties for the ward.
• Ensure accurate data entry, record management and timely data capture across the site.
• Liaise with clinical staff and other teams to support ward operations and continuity of service.

Job description

Location: Wellington Regional HospitalContract: Casual (Rostered and Rotating)Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

As our Ward Administrator, your primary role will be acting sole charge to consistently deliver friendly and professional front of house reception duties for the ward.As a Mobile Ward Administrator, you will be rostered to provide reception and administrative cover and support across the site's 19 inpatient wards as required, ensuring continuity of service and support.You are to provide your top-class customer service to all enquiries from every source, whilst presenting accurate and timely data entry, record management and collating.Creating and maintaining open lines of communication with reporting lines and all other teams you liaise with is the best way to ensure your tasks are completed effectively. This role is an invaluable asset to our clinical teams and the tasks you perform are essential for our wards to run smoothly. We offer up to 40 hours per week, with shifts ranging from 4 to 8 hours per day. Availability is required between Monday to Friday: 6:30am to 8:00pm and Saturday and Sunday: 7:30am to 4:00pm.The salary band for this position is $73,476 - $81,164, depending on experience.

About the Team/Service Location

'We are a team within a team - within a team'This role is situated in the wards, so your immediate team is the ward you are working on. You will be working with clinical staff and other health care providers, administratively supporting them and your ward's needs.You also are part of the greater Ward Administration team who staff all other wards. The work you do is mainly replicated across all our wards so having your fellow colleague nearby for support and trouble-shooting works perfectly.The overarching service we report to administratively is Patient Administration Services (PAS). PAS is made up of 5 other administration clinical support areas: Booking Centre, Outpatient Reception, Call Centre, Clinical Typing and Emergency Dept. Your patient's journey generally begins or is completed within these departments so ensuring all our data capture is entered efficiently and correctly is imperative for continuity in our patient's current care and future presentations.

About you

We are looking for a team player who is able to use their proven customer service skills with all our customers to provide them the best journey possible during their stay with us.With any ever-changing environment we need robust, adaptable and lateral thinkers who can easily multitask whilst using their up-to-date knowledge of computer packages to maintain all data entry effectively and efficiently.Being a sole charge role requires the successful candidate to be proactively motivated to responsibly trouble shoot through the tasks asked of them. They will have the skills to independently learn all new tasks promptly, be open to and able to professionally cope with changes, while reliably maintaining all standard Ward Administrative duties . Working at Health New Zealand Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.