Customer Services & Checkout Team Member

Mitre 10; Napier; On-site; NZD 42,000 - 50,000; Full time

Job summary

Mitre10MEGA Napier is seeking an energetic, customer-focused Checkout and Customer Services team member. In this frontline role you will greet customers, assist with enquiries in person or over the phone, and help ensure every visit ends on a positive note.

Join a busy Kiwi retailer and develop valuable customer service and retail skills while handling checkout transactions, locating products, and solving problems on the fly.

Qualifications

• Love helping people and delivering outstanding customer service.
• Remain calm, positive, and professional in a fast-paced environment.
• Have excellent attention to detail and a high level of accuracy.
• Can confidently juggle multiple tasks and priorities.
• Are organized, proactive, and quick to learn.
• Enjoy working with technology and different systems.
• Bring a positive, can-do attitude to your work every day.
• Previous retail, customer service or cashier experience would be an advantage, but willingness to learn and passion for helping customers.

Responsibilities

• Welcome and assist customers with enquiries in person and over the phone.
• Process checkout transactions efficiently and accurately.
• Help customers locate products and find the right solutions; handle a variety of customer and team member enquiries.
• Think on your feet and confidently solve problems when the unexpected happens.
• Deliver an exceptional customer experience at every interaction.

Job description

Customer Services & Checkout Team Member

At Mitre10MEGA Napier, we're proud to be 100% New Zealand owned and operated. As partof a brand trusted by Kiwis nationwide, we're committed to deliveringoutstanding customer experiences, expert advice, and great value every day.

We'relooking for an energetic, customer-focused superstar to join our Checkoutand Customer Services team. This is a key frontline role where you'll bethe friendly face and helpful voice our customers remember, ensuring everyvisit finishes on a positive note.

Why You'llLove Working with Us

• Join a respected Kiwibrand with a strong reputation
• Enjoy a varied rolewhere every day brings something different
• Build valuable customerservice and retail skills
• Be part of a busy,growing business that values your contribution

What You'llBe Doing

As the hubof customer service in our store, you'll:

• Welcome and assistcustomers with enquiries in person and over the phone
• Process check-outtransactions efficiently and accurately
• Help customers locateproducts and find the right solutionsHandle a variety ofcustomer and team member enquiries
• Think on your feet andconfidently solve problems when the unexpected happens
• Deliver an exceptionalcustomer experience at every interaction

What We'reLooking For

You'llthrive in this role if you:

• Love helping people anddelivering outstanding customer service
• Remain calm, positive,and professional in a fast-paced environment
• Have excellentattention to detail and a high level of accuracy
• Can confidently jugglemultiple tasks and priorities
• Are organised,proactive, and quick to learn
• Enjoy working withtechnology and different systems
• Bring a positive,can-do attitude to your work every day

Previousretail, customer service or cashier experience would be a real advantage, butjust as important is your willingness to learn and your passion for helpingcustomers.

Roster

Thisposition is rostered across the week and includes at least one weekend day.

Ready toJoin the Team?

If you'relooking for a role where your customer service skills will shine and whereyou'll be part of a trusted Kiwi business that values its people, we'd love tohear from you.