Mitre 10 MEGA Papamoa Security Staff

Mitre 10; Tauranga; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Mitre 10 team member discounts

Perks App

Flexible working options

Birthday leave

Ongoing learning and development

Free parking on site

Columbus Café discounts

Job summary

Mitre 10 MEGA Papamoa is preparing to open later this year and is locally owned and operated. We are recruiting 2 Loss Prevention/Security Team Members to join our brand-new store, working 40 hours per week across 5 days, including one weekend day.

You will help reduce shrink across the store by identifying, deterring, and reporting risks, including theft, process gaps, and compliance breaches, while promoting safety for customers and team members.

Qualifications

• Strong observation and situational awareness required.
• Clear communication and the ability to report accurately.
• Understanding of loss prevention procedures and safety protocols.

Responsibilities

• Patrol high-risk areas and monitor CCTV; report suspicious behaviour.
• Support de-escalation and safe incident responses.
• Complete incident reports and liaise with managers and police when appropriate.
• Audit high-risk processes such as refunds and secured stock.
• Apply loss prevention safety protocols and escalation procedures.

Skills

Observation skills

Situational awareness

Communication skills

Reporting & evidence handling

CCTV operation

Tools

CCTV systems

Incident reporting tools

Job description

It’s an exciting time for us as we get ready to open our brand-new Mitre 10 MEGA store at The Sands in Papamoa later this year.

Locally owned and operated, we’re passionate retailers who take pride in supporting our team to deliver great service and practical solutions for our customers. As we prepare for this exciting new chapter, we’re now recruiting for 2 loss Prevention/ security Team Members to join our new store. working 40 hours per week across 5 days, including one weekend day.

This is your chance to join from the start, be part of a team focused on safety and loss prevention,and help create a secure environment for customers and team members in a brand-new MEGA store.

About the Role:

In this role, you’ll help reduce shrink across the store by identifying, deterring, and reporting risks, including theft, process gaps, and compliance breaches. You’ll support the safety of customers and team members through monitoring, reporting, auditing, and promoting strong loss prevention practices across the store.

What You’ll Be Doing:

• Patrol high-risk areas, monitor CCTV, and report suspicious behaviour
• Support team members with de-escalation and safe incident responses
• Complete incident reports and evidence logs, and liaise with managers and police when appropriate
• Audit high-risk processes such as refunds, high-value items, and secured stock
• Apply loss prevention safety protocols, including safe distancing, radio or duress procedures, and escalation in line with store processes

What You’ll Bring:

• Strong observation skills, situational awareness, and calm judgement
• Clear communication, with the ability to interact professionally and complete accurate reporting
• Integrity, discretion, and the ability to handle confidential information appropriately
• Confidence using CCTV systems, incident reporting tools, and evidence handling processes, or the ability to learn quickly
• An understanding of loss prevention procedures, legal considerations, and safe escalation practices
• Awareness of health and safety protocols for conflict management and emergency response

Why you’ll love working with us:

We genuinely care about our people, and we’re committed to helping you thrive, at work and outside of it. You’ll enjoy:

• Mitre 10 team member discounts
• Extra savings through Mitre 10’s Perks App
• Flexible working options
• Birthday leave (your special day off, on us!)
• Ongoing learning and development opportunities
• Free parking on site
• Discounts at our in-store Columbus Café

If you’re ready to be part of a new store opening and join a team focused on safety, security, and loss prevention, we’d love to hear from you.