Microsoft Dynamics 365 Developer (Software Engineer (D365)

Air New Zealand; Auckland; On-site; NZD 140,000 - 185,000; Full time

Job summary

Air New Zealand is seeking a Senior Software Engineer specializing in Microsoft Dynamics 365 to design, build and enhance the platforms that support our customer care teams, delivering seamless service interactions for travellers across Aotearoa and beyond.

You will join the Seamless Service Interactions squad within Connected Customer Experience, blending hands-on development with technical leadership and mentoring.

Qualifications

• Experience designing and delivering Microsoft Dynamics 365 Customer Engagement solutions.
• Strong understanding of Azure services and REST APIs.
• Familiarity with CI/CD pipelines and automated testing best practices.

Responsibilities

• Design, develop and enhance Dynamics 365 CE and Power Platform solutions for customer and employee experiences.
• Build secure, scalable integrations between Dynamics 365 and enterprise apps using Azure services and REST APIs.
• Collaborate with product managers, architects, engineers and stakeholders to translate needs into robust technical solutions.
• Drive engineering excellence with automated testing, CI/CD, code reviews and improvements.
• Take ownership of complex technical challenges to improve platform reliability and maintainability.
• Mentor and support other engineers, raising technical capability across the squad.

Skills

Dynamics 365

Power Platform

Azure

CI/CD

Tools

Microsoft Dynamics 365

Power Platform

Job description

Kia ora!

Help shape the technology that powers exceptional customer experiences. As a Senior Software Engineer specialising in Microsoft Dynamics 365, you'll build and enhance the platforms that support our Customer Care teams, enabling seamless service interactions for customers across Aotearoa and around the world.

Air New Zealand is on an accelerated journey to become the world's leading digital airline. As part of our Seamless Service Interactions squad within Connected Customer Experience, you'll work with talented engineers, product specialists and business experts to deliver scalable, customer focused solutions using Microsoft Dynamics 365 and the Power Platform. This is an opportunity to work on complex enterprise technology while helping evolve the way we engineer, deliver and support customer experiences.

The role you will play

As a senior engineer, you'll combine hands on development with technical leadership, working closely with your squad to deliver high quality solutions and continuously improve our engineering practices.

• Design, develop and enhance Microsoft Dynamics 365 Customer Engagement and Power Platform solutions that deliver outstanding customer and employee experiences.
• Build secure, scalable integrations between Dynamics 365 and enterprise applications using Azure services, REST APIs and modern integration patterns.
• Collaborate with Product Managers, architects, engineers and business stakeholders to translate customer needs into robust technical solutions.
• Drive engineering excellence through automated testing, CI/CD pipelines, code reviews and continuous improvement initiatives.
• Take ownership of complex technical challenges, identifying practical solutions that improve platform reliability, performance and maintainability.
• Mentor and support other engineers, sharing knowledge and helping lift technical capability across the squad.
• Contribute to reducing technical debt and evolving our Dynamics